No internet on new pc build

Fergiee · Nov 2, 2016

I just built my new pc and the ethernet is plugged in there's green light but it doesn't connect to internet

Motherboard: ASUS z170-a

Things I've tried:
Disabled onboard boot network

I've updated the Most recent BIOS

I've tried installing drivers by USB but it says I don't have any intel(r) adapters present in the computer

The motherboard did not come with a cd and I don't event have a cd drive which is why I used a USB for everything

What do I do

Darthutos · Nov 2, 2016

what operating system are you using?

Edit: Do you have a switch/router and another computer? Does LAN work? Can you see the other computer on the WORKGROUP network of windows?

If the adapter lights up that means the integrated lan is getting power

Have you checked your ISP?

Have you tried putting your pc near the router and plug it in directly into the router instead of a jack in the wall?

If that doesn't work can you move your pc and plug it directly into the modem that your ISP provided?

Fergiee · Nov 2, 2016

Darthutos :

My ethernet cable is connected to the xfinity router

and im using Windows 8.1
I do have another computer which I keep switching back and forth and the ethernet cable works fine with it

Natsukage · Nov 2, 2016

Hello.

be sure to download the correct LAN driver:
Z170-A LAN driver
If you do not have the correct driver, it will not work. Also, there might be issues if you use WIndows 8.1 32-bit, as no driver for the LAN seems to be available.

Darthutos · Nov 2, 2016

so your lan works? Both PC can see each other?
Or do you only have one ethernet cable?

And your other pc that you switching back and forth the internet works on that one?

Fergiee · Nov 2, 2016

Darthutos :

No, I only have one ethernet cable but the other computer the internet works fine

Fergiee · Nov 2, 2016

Damn didnt mean to select answer...
I have those files LAN Files but as I said it says I don't have any intel(r) adapters present in the computer

Themastererr · Nov 2, 2016

Possible issues
-You downloaded the wrong driver because you are wrong about the model of your motherboard
-You did not go through "connect to the internet setup"
-You disabled the Intel adapter in the BIOS
-Your NIC is broken.

To be honest, Windows 8.1 should have installed the driver automatically. There is no need to install it on your own. This leads me to believe it's a setup issue, or dead/dying card.

I would also do a full power down cycle and CMOS reset (Remove all plugs from P.C, remove motherboard battery for 10 minutes. Try again.

A network card is 10$ at a computer store. If all else fails, go pickup one and be on your way. Don't waste too much time on an onboard NIC. They die all the time.

Natsukage · Nov 2, 2016

Fergiee :

Did you retry with the file I gave you in case the original driver was the wrong one? Or is it possible your motherboard isn't the Z170-A but the Z170 gaming?

Follow the instructions Themasterr gave if you tried the new file. The NIC might be disabled in the BIOS.

Fergiee · Nov 2, 2016

Natsukage :

Alright I will try, it is the Z170 A

http://www.newegg.com/Product/Product.aspx?Item=N82E16813132566 the one I have

Natsukage · Nov 2, 2016

Okay, try that new file when you can. If it still doesn't work, ASUS may be supplying a wrong driver... Try this one then:
https://downloadcenter.intel.com/download/23071/Intel-Network-Adapter-Driver-for-Windows-8-1-

Fergiee · Nov 2, 2016

Natsukage :

Thats the one I recently tired, I have no idea what to do with it... I put the .exe file on USB and plugged it in the new pc and it won't open saying its corrupt.
I tried transferring winrar installation nothing open without an error including that LAN Files

I have no idea what to do..

Themastererr · Nov 2, 2016

Fergiee :

Do you have a cellphone? Download the drivers through your cellphone and transfer them to the P.C

Natsukage · Nov 2, 2016

Fergiee :

Hello, did you try either the 32-bit file or the 64-bit file?
If your windows is 32-bit, then download the PROWin32.exe file.
If it is 64-bit, download the PROWinx64.exe file.
You can always download the two to be sure.

If you're getting a corrupt file issue, be sure you correctly removed your USB flash drive. You need to copy the files, then click unmount/eject in windows before removing it. Failure to do so will result in a corrupted file.

Fergiee · Nov 2, 2016

Natsukage :

Fergiee :

Hello, did you try either the 32-bit file or the 64-bit file?
If your windows is 32-bit, then download the PROWin32.exe file.
If it is 64-bit, download the PROWinx64.exe file.
You can always download the two to be sure.

If you're getting a corrupt file issue, be sure you correctly removed your USB flash drive. You need to copy the files, then click unmount/eject in windows before removing it. Failure to do so will result in a corrupted file.

I have windows 8.1 64 bit so I downloaded that one
I did the safe eject for usb the Winrar installation worked now but the PROWinx64 file was still corrupt

Themastererr · Nov 2, 2016

Fergiee :

Natsukage :

I have windows 8.1 64 bit so I downloaded that one
I did the safe eject for usb the Winrar installation worked now but the PROWinx64 file was still corrupt

Try using a phone to transfer the file if you have one. Sounds like your USB drive has issues.

Fergiee · Nov 2, 2016

It was the USB and It finally got it fixed. I decided to only have the WIN64bit file in the USB and safely eject and to put it in the new computer and the file wasn't corrupt and im currently sending this through the new pc.

Thank you both so much for the help!

Natsukage · Nov 2, 2016

Glad we could help.[strike] Please tell us if the LAN drivers correctly install afterwards.[/strike] ^^

edit: Oh, didn't read that "through the new pc" correctly. Glad to hear. Have a great time with your new PC!

Themastererr · Nov 2, 2016

They did! He send it through the new P.C

No internet on new pc build

Commendable

Reputable

Commendable

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Reputable

Commendable

Commendable

Respectable

Estimable

Commendable

Estimable

Commendable

Respectable

Estimable

Commendable

Respectable

Commendable

Estimable

Respectable

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