Civilization V crashes, errors

WackyTheWalrus

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Jul 6, 2016
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So I have 2 laptops, one is old and one is new. Civ 5 runs but slow on the old one. On the new laptop Civ runs perfectly except for when it crashes. Here's what I've found so far....

-DX10/11 = It crashes on startup or crash when I'm loading a game and get a render error
-DX9 = It crashes during gameplay especially when trade offers pop up or when the Civ leader screens pop up
-Another issue that will happen is the whole screen will start to flicker and I can't click anything
(Some times ctrl-alt-delete will fix it but other times it'll just crash)
-I have reinstalled the game = same issues
-I've installed all the latest windows updates = same issues
-Tried many different graphic options in game = same issues

Please help! I really love this game.
 

WackyTheWalrus

Commendable
Jul 6, 2016
68
0
1,630


Steam version

 

WackyTheWalrus

Commendable
Jul 6, 2016
68
0
1,630


Should I run the DXSetup.exe after that's installed?
 

WackyTheWalrus

Commendable
Jul 6, 2016
68
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1,630


What should I do after that's done?
 

WackyTheWalrus

Commendable
Jul 6, 2016
68
0
1,630


Should I run it in DX10/11 or 9?
 

WackyTheWalrus

Commendable
Jul 6, 2016
68
0
1,630


-DX9 = Crashed when a trade offer pop up came
-DX10/11 = Crashed when trying to load into a game
 

WackyTheWalrus

Commendable
Jul 6, 2016
68
0
1,630


Yes I ran the DXSetup and finished it and then opened steam and got those results
 

WackyTheWalrus

Commendable
Jul 6, 2016
68
0
1,630


Same thing except this time it showed me the render error when it crashed in DX10/11. It said something like this: DXG1 ERROR DEVICE REMOVED Driver Failure