S.M.A.R.T Status Bad after recent windows update? Or could have been a lamp on my desk falling on tower.

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Dylan_77

Dylan_77

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Nov 3, 2016
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All I know is that after not using my PC for a year, I came back to it and now my drives seem to be failing. First it was my 1TB seagate, and now my C drive which is Western Digital giving me S.M.A.R.T status bad in bios. Is it just wear and tear? During a windows update for Windows 10, which I've had for months my lamp fell on my PC. Then black screen of Windows 10 happened. I reformatted my drive for the first time (system) and now I have the S.M/A.R.T error with multiple crashes while trying to install games.

Radeon HD 7970 3 gbs DDR5 ram
AMD Phenom 2X4 Black Denab 3.2ghz
(failing) WD 500 gb
16 gig's of Ram
Asus M4A88TD-V Evo
800 volt supply


I know this setup is temporary as I have a new motherboard, and CPU ready to go, just waiting to save up for a new case and now a new drive. :(

TY

I did keep this computer on my carpet floor for a while which I know is bad. But i'm typing on it as we speak. Windows 10 finds no errors but BIOS does.
 
Solution
SuperSoph_WD
Hello again, @Dylan!

Unfortunately, this error indicates that the drive is damaged. Bad sectors are something that cannot be fixed, really. :( I'd also definitely not advise you to trust any important files with this HDD as you could lose it. If you can still access the contents of the drive, back it up somewhere else as soon as possible. You should definitely check the warranty status on our website and see if this particular hard drive is still covered by the limited warranty. If it is, you could send an RMA request to our Customer support as I mentioned above either by phone or e-mail and get a replacement drive soon enough.

In the meantime, make sure you have a backup somewhere off-site (external drive, cloud storage, etc.). If...
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Welcome to the community, Dylan!

I'm sorry to hear about your issues with the WD drive! :( However, getting such a prompt is not a good sign. I'd strongly recommend you backup all important data from the system somewhere off-site and make sure you have a duplicate of your most precious files stored on different locations (storage devices). This is the surest way to avoid any potential data loss.
After you have backed up all important files, I'd advise you to run the Data LifeGuard Diagnostics for Windows, if you are able to boot into Windows. However, if you cannot even do that, you should consider using a different computer to create a bootable flash drive with the DOS version of the same utility. It will allow you to determine what exactly is the SMART status and the health state of your WD drive. Have you also tried connecting the HDD to another computer and see how it will get recognized there?

It might also be a good idea to check the warranty of the drive. If it's still covered, you might be able to send an RMA request to our Customer Support and get a replacement.

Hope this helps you. Keep me posted with the troubleshooting.
SuperSoph_WD
 
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Dylan_77

Dylan_77

Honorable
Nov 3, 2016
6
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10,510


I tried the above, well it allowed me to do so within Windows 10 via .exe utility and it displays a message saying Too Many bad/damaged sectors. Is there anything else I can possibly do software-wise to repair sectors? Or try the BIOS utility? :'( I just can't afford a new HD at this point as i'm in between projects.

 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hello again, @Dylan!

Unfortunately, this error indicates that the drive is damaged. Bad sectors are something that cannot be fixed, really. :( I'd also definitely not advise you to trust any important files with this HDD as you could lose it. If you can still access the contents of the drive, back it up somewhere else as soon as possible. You should definitely check the warranty status on our website and see if this particular hard drive is still covered by the limited warranty. If it is, you could send an RMA request to our Customer support as I mentioned above either by phone or e-mail and get a replacement drive soon enough.

In the meantime, make sure you have a backup somewhere off-site (external drive, cloud storage, etc.). If the bad sector count on the 500 GB WD HDD increases, it could possibly corrupt more data. You should be able to still use the drive, since you can't afford a new one for now but just make sure that your important files have a duplicate stored on a different storage device/service. The OS and the software can be reinstalled, but your personal files might get properly restored due to the bad sectors. :'(

Let me know if you have more questions or concerns. I hope I was helpful!
SuperSoph_WD

 
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