Question about trace routs.

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Tyler Signus

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(Trying to understand more about trace routs and stuff to try to find problem with internet)
So in this http://imgur.com/a/W4Wi9
Looking at this one could assume that the problem is the first IP that is spiking largely right? So that is 192.168.0.1. That is a router IP is it not? Im a little confused at this point though, my default gateway is 192.168.3.1 which is the modem in my case. After my connection leaves the modem it goes out to my isp... why is there a router IP after it has already left my connection route but before it gets into my ISP's network?
 
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This is pretty common for a WISP type of network. There are generally multiple wireless connection. It is common to have the water towers or whatever the device your radio connects to connect back to other towers. They do not want to pay for internet connection to every tower so you can hop tower to tower multiple times. You never really know unless your ISP is willing to tell you. You may not even be able to see all the hops because they can be layer 2 bridge connections.

All the radio hops though is not a huge issue...it will add a little latency but it can be done. Cell tower have always worked this way with only the large high capacity towers having connections to the network.

Your ISP could fix this if the wished to but it...
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jasonkaler

jasonkaler

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That's a pretty odd tracert.

The first 5 ip addresses are all private.
Looks like your ISP only starts at hop 6.

Your router and default gateway is normally hop 1, not hop 2

if your router is 192.168.3.1, are you connecting to it wirelessly? Seems strange if it's "in your case".
There really should not be any loss on a local network, and you're getting 6%, which is terrible.

Looks like you're going through some sort of proxy or vpn.
Are you trying to hide your public IP?
 
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Tyler Signus

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Ah crap sorry that screen shot was while I had my router in the setup.
This is without the router involved. http://imgur.com/a/leqMA
(I do not have a wireless card in my pc so that is not a problem)
(I do not always get this much packet loss ... sometimes it is 0% sometimes it is like now, 6-8%)

Nope, I have no VPN network or proxy on my computer. (Not that I know of at least) and I don't have any programs for that so no.
The way my network is set up is I have my cable that goes from my computer into PoE (Modem but it powers antenna on roof) From PoE to antenna on roof. From here it leaves my set up, from my antenna it goes to their tower a block or so away from my house. After that I am not sure.
(This should still be 3 though not 4 though ya?)

Also it is not just ("Well you have an antenna on your roof, its probably just a bad connection because of that") Prior to about 2 months back I had stable 120 ping with close to no packet loss. Nothing that I know of has changed in this time.

If I ping google DNS 8.8.8.8 in CMD I get a normal 90-130 depending on time of day. In any game though its 140-2,000 ms.

[Side note: is there a way to test where the slow down is?]
 
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jasonkaler

jasonkaler

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That looks better, it makes more sense now.
Looks like there's quite a bit of loss at your ISP, which means they're possibly beyond capacity.

Are you in Hawaii?
I'm guessing you're going through a satellite link. I'm in Africa and I get a far better ping to 8.8.8.8 than you do.
http://www.spaceweather.com/ reports minor geomagnetic storms
That normally causes issues, especially with satellite links.
 
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Tyler Signus

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I am in Hawaii, I am not using satellite though. It's radio. I have a dish on my roof that goes to their tower 1-2 blocks away. It then goes from their tower to Roadrunner. (They buy their service from roadrunner and bring it to places where road runner does not go (Where I live) ) [Even if I did have satellite the problem has been going on for about 2 months, prob longer then the storm?]
 
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bill001g

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This is pretty common for a WISP type of network. There are generally multiple wireless connection. It is common to have the water towers or whatever the device your radio connects to connect back to other towers. They do not want to pay for internet connection to every tower so you can hop tower to tower multiple times. You never really know unless your ISP is willing to tell you. You may not even be able to see all the hops because they can be layer 2 bridge connections.

All the radio hops though is not a huge issue...it will add a little latency but it can be done. Cell tower have always worked this way with only the large high capacity towers having connections to the network.

Your ISP could fix this if the wished to but it depends on why it is happening. If it is radio links out of alignment they will generally fix those but if the problem is caused by too many people sharing all the wireless connections between the tower they likely are not willing to spend the money to upgrade this.

When you are using a WISP it means you generally are limited in your choice of internet provider and if you get one that is poor there is little you can do.

 
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Tyler Signus

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Probably not a whole lot I can do then is there?
I guess it is probably just too many people, area I am in is being rapidly developed and populated. Explains why the tech support kinda just ignored the high trace routes.

Thanks :/
 
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