Help diagnosing a freezing problem?

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Eleven13

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Oct 22, 2016
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Hi everyone,

I recently had some upgrades done to my computer which were installed at a local computer shop. I had my MB, GPU and CPU replaced, and my current specs are:

OS: Windows 10 64 bit
GPU: Geforce GTX 1060 6GB
CPU: Intel i5 4690
Motherboard: ASrock Z97 anniversary
Hard drives: SSD (250GB - programs), HDD (600GB - file storage)
RAM: 8GB
PSU: Corsair TX750 Watt

The Problem: I'm experiencing occasional episodes of freezing. They don't happen often, but when they do the screen and sound lock up for 15-25 seconds at a time. When playing World of Warcraft, I can still move my mouse during this time, but nothing else. After the freeze ends, the game resumes to normal like nothing had happened. I do not receive any error messages, and do not experience any CTD or anything.

There have also been 1-2 instances of the sound locking up, but me still being able to move my character around, but not being able to interact with anything.

I've experienced this most with WoW because that is what I mainly play, but I did experience something similar while playing Skyrim, but only one time so far, and not since I've updated my GPU drivers via Geforce Experience (though I did experience it in WoW after the update).

I thought it may be due to an overheating problem, because my old corsair water cooling unit did not fit into my new motherboard, so currently I'm using stock heat sinks and I'm down 1 fan until I can get the proper mounting supplies. However, I monitored my temps and usage using MSI afterburner, and my numbers during a freeze while playing WoW showed:

CPU: 49C, 46%, 3790MHZ
GPU: 56C, 79%, 1911MHZ

So it doesn't seem like temperature or usage is the issue. And in Skyrim the GPU usage is generally 50-70% and the temperatures around 55-63C.

I'm sort of stumped as to what could be causing this. Do you guys have any suggestions for diagnostics I could run, or things I could try?

My only other lead is that the guy who did the install mentioned my SSD gave him trouble when he had to make an image of it, but he ran diagnostics and found no issues with it, so that doesn't appear to be the problem either.

Any help or advice would be appreciated, thanks!
 
Solution
Rusty1983
It should just be as simple as that... If you remove 1 stick that will leave you with 4GB still, and unless you are using apps that are very heavy on RAM, and as far as remember WoW only needs 2gig to run fine.
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Eleven13

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Oct 22, 2016
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I was wondering if that was the case but wasn't sure. I have 8.0GB DDR3 RAM, from my "memory" tab:

Speed: 1600MHz
Slots used: 2 of 4
Form FActor: DIMM
Hardware reserved: 49.2MB

Is that the information you needed? Sorry I'm not sure how to check things like timings and amount modules.
 
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Rusty1983

Rusty1983

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Mar 13, 2009
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Right, Are both modules identical?
install CPUZ http://download.cpuid.com/cpu-z/cpu-z_1.77-en.exe and start it up, click on the memory tab and tell me the information.
 
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Eleven13

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Oct 22, 2016
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4,510
Ok thanks, here's a screenshot of the memory tab after running CPU-Z:

http://imgur.com/YMxBHNc

Here is the text under "memory" when I save the report:

[Memory SPD
-------------------------------------------------------------------------

DIMM # 1
SMBus address 0x50
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Nanya Technology (7F7F7F0B000000000000)
Size 4096 MBytes
Max bandwidth PC3-12800 (800 MHz)
Part number M2P4G64CB8HG5N-DG
Serial number 341B226F
Manufacturing date Week 51/Year 11
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP yes
XMP revision 1.2
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 5.0-5-5-14-19 @ 380 MHz
JEDEC #2 6.0-6-6-16-22 @ 457 MHz
JEDEC #3 7.0-7-7-19-26 @ 533 MHz
JEDEC #4 8.0-8-8-22-30 @ 609 MHz
JEDEC #5 9.0-9-9-24-33 @ 685 MHz
JEDEC #6 10.0-10-10-27-37 @ 761 MHz
JEDEC #7 11.0-11-11-28-39 @ 800 MHz
XMP profile XMP-1600
Specification PC3-12800H
Voltage level 1.500 Volts
Min Cycle time 1.250 ns (800 MHz)
Max CL 9.0
Min tRP 11.25 ns
Min tRCD 11.25 ns
Min tWR 15.00 ns
Min tRAS 35.00 ns
Min tRC 46.25 ns
Min tRFC 160.00 ns
Min tRTP 7.50 ns
Min tRRD 6.00 ns
Command Rate 2T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 6.0-6-6-19-25-2T @ 533 MHz (1.500 Volts)
XMP #2 9.0-9-9-28-37-2T @ 800 MHz (1.500 Volts)
XMP profile XMP-1866
Specification PC3-14900
Voltage level 1.650 Volts
Min Cycle time 1.071 ns (933 MHz)
Max CL 11.0
Min tRP 11.79 ns
Min tRCD 11.79 ns
Min tWR 15.00 ns
Min tRAS 34.00 ns
Min tRC 45.79 ns
Min tRFC 160.00 ns
Min tRTP 7.50 ns
Min tRRD 6.00 ns
Command Rate 2T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 6.0-6-6-18-24-2T @ 509 MHz (1.650 Volts)
XMP #2 11.0-11-11-32-43-2T @ 933 MHz (1.650 Volts)

DIMM # 2
SMBus address 0x52
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Nanya Technology (7F7F7F0B000000000000)
Size 4096 MBytes
Max bandwidth PC3-12800 (800 MHz)
Part number M2P4G64CB8HG5N-DG
Serial number A41A226E
Manufacturing date Week 51/Year 11
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP yes
XMP revision 1.2
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 5.0-5-5-14-19 @ 380 MHz
JEDEC #2 6.0-6-6-16-22 @ 457 MHz
JEDEC #3 7.0-7-7-19-26 @ 533 MHz
JEDEC #4 8.0-8-8-22-30 @ 609 MHz
JEDEC #5 9.0-9-9-24-33 @ 685 MHz
JEDEC #6 10.0-10-10-27-37 @ 761 MHz
JEDEC #7 11.0-11-11-28-39 @ 800 MHz
XMP profile XMP-1600
Specification PC3-12800H
Voltage level 1.500 Volts
Min Cycle time 1.250 ns (800 MHz)
Max CL 9.0
Min tRP 11.25 ns
Min tRCD 11.25 ns
Min tWR 15.00 ns
Min tRAS 35.00 ns
Min tRC 46.25 ns
Min tRFC 160.00 ns
Min tRTP 7.50 ns
Min tRRD 6.00 ns
Command Rate 2T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 6.0-6-6-19-25-2T @ 533 MHz (1.500 Volts)
XMP #2 9.0-9-9-28-37-2T @ 800 MHz (1.500 Volts)
XMP profile XMP-1866
Specification PC3-14900
Voltage level 1.650 Volts
Min Cycle time 1.071 ns (933 MHz)
Max CL 11.0
Min tRP 11.79 ns
Min tRCD 11.79 ns
Min tWR 15.00 ns
Min tRAS 34.00 ns
Min tRC 45.79 ns
Min tRFC 160.00 ns
Min tRTP 7.50 ns
Min tRRD 6.00 ns
Command Rate 2T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 6.0-6-6-18-24-2T @ 509 MHz (1.650 Volts)
XMP #2 11.0-11-11-32-43-2T @ 933 MHz (1.650 Volts)

DIMM # 1
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 93 10 0B 02 03 19 00 09 03 52 01 08 0A 00 FE 00
10 69 78 69 30 69 11 18 81 00 05 3C 3C 00 F0 83 05
20 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
30 00 00 00 00 00 00 00 00 00 00 00 00 0F 11 01 01
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 83 0B 1A 11 51 34 1B 22 6F ED 4A
80 4D 32 50 34 47 36 34 43 42 38 48 47 35 4E 2D 44
90 47 20 00 00 83 0B 00 00 00 00 11 00 00 00 00 4D
A0 53 31 31 43 30 36 30 4D 47 4D 4D 53 31 43 30 30
B0 0C 4A 07 12 01 08 01 0E 00 2A 0A 5A 24 00 5A 5A
C0 5A 78 11 18 72 20 00 00 05 3C 30 00 F0 3C 00 00
D0 10 00 2A 00 00 00 00 00 00 00 00 00 2D 0F A5 84
E0 00 A5 A5 A5 D2 21 DC 81 37 00 C0 08 69 54 01 A4
F0 69 00 00 1C 00 2D 00 00 00 00 00 00 00 00 00 00

DIMM # 2
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 93 10 0B 02 03 19 00 09 03 52 01 08 0A 00 FE 00
10 69 78 69 30 69 11 18 81 00 05 3C 3C 00 F0 83 05
20 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
30 00 00 00 00 00 00 00 00 00 00 00 00 0F 11 01 01
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 83 0B 1A 11 51 A4 1A 22 6E ED 4A
80 4D 32 50 34 47 36 34 43 42 38 48 47 35 4E 2D 44
90 47 20 00 00 83 0B 00 00 00 00 11 00 00 00 00 4D
A0 53 31 31 43 30 36 30 4D 47 4D 4D 53 31 43 30 30
B0 0C 4A 07 12 01 08 01 0E 00 2A 0A 5A 24 00 5A 5A
C0 5A 78 11 18 72 20 00 00 05 3C 30 00 F0 3C 00 00
D0 10 00 2A 00 00 00 00 00 00 00 00 00 2D 0F A5 84
E0 00 A5 A5 A5 D2 21 DC 81 37 00 C0 08 69 54 01 A4
F0 69 00 00 1C 00 2D 00 00 00 00 00 00 00 00 00 00
 
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Eleven13

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Oct 22, 2016
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4,510


Oh and also - my power supply is a Corsair TX 750 Watt, not sure if that would have anything to do with it.
 
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Rusty1983

Rusty1983

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Everything seems fine there however lets not rule a faulty module just yet... I'd like you to switch off your computer and remove one of the RAM modules, boot back up and try WoW for a bit, if you still get the freezing, remove that module and try the other one... If you get freezing with one and not the other we can then move on to testing the RAM further.
 
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Eleven13

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Oct 22, 2016
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Oh man, I'm not sure that I have the technical know-how to do that, I'd be afraid of damaging something. How likely is it that the RAM is the problem? I've probably had the same RAM for at least 4-5 years, does it wear out over time? Would it be worth it to just spend the ~70 dollars to grab 2 x 8GB DDR3 RAM and see if it solves the issue?
 
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Eleven13

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Oct 22, 2016
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I've been reading about a program called memtest, do you think that would be worth trying to check out the RAM?

And do you think it could be my ssd causing issues? Would both cause the same kind of freeze?
 
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Rusty1983

Rusty1983

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Mar 13, 2009
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Fair enough... Memetest is a good idea and would have been my next port of call... If you think you can manage getting memtest to run then sure, go for it.... I wouldn't spend the money on new RAM just yet.. I could be wrong and it could be something else entirely, best to keep up the diagnostics .... Being honest, removing a stick of RAM is very simple if you use common sense... there should be YouTube videos on how to remove RAM modules and in my opinion it is easier than people think.. and it would definitely help to figure out the problem... memtest is not 100% accurate, and I don't think it is the SSD, but will never know unless we rule out other possibilities.
 
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Eleven13

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Oct 22, 2016
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Ok thanks for the help, I will see if I can figure out how to remove the RAM and test things that way.

If I do get it physically out of the system, are there any software consequences will arise? Or can I literally just unplug and remove it and then continue as normal upon booting up again?
 
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Rusty1983

Rusty1983

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Mar 13, 2009
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It should just be as simple as that... If you remove 1 stick that will leave you with 4GB still, and unless you are using apps that are very heavy on RAM, and as far as remember WoW only needs 2gig to run fine.
 
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