Brand new DVD writers won't work on my Windows 10 PC, HELP!

kieranvyas · Nov 9, 2016

I purchased a brand new plug and play USB DVD writer, plugged it in, tried to burn with DVD Architect Pro and it failed. Tried again with Nero and it failed. Sent it back.

Bought another brand new plug and play DVD writer, plugged it in, tried to burn, failed everytime.

How do I even go about troubleshooting this issue? Many thanks!

Windows 10 PC
USB DVD writers were plugged in at the back, not the front
Verbatim discs

captaincharisma · Nov 9, 2016

when you say "plugged it in" how are you plugging it in? is it an exernal (uses USB ports) or internal DVD writer (connecting via SATA port)?

kieranvyas · Nov 9, 2016

captaincharisma :

Sorry! External writers plugged in via USB at the back of my desktop.

captaincharisma · Nov 9, 2016

are these writers powered by the usb port or did they come with a power adapter? did you try it with more then one USB port?

rgd1101 · Nov 9, 2016

make and model of these dvd burner?

kieranvyas · Nov 9, 2016

They are powered by the usb port and I have tried 3 different ports now. The USB ports all work fine with all my other peripherals.

This is the one I have currently: https://www.amazon.co.uk/VicTsing-External-DVD-RW-MacBook-Macbook/dp/B014OTES46/ref=sr_1_6?ie=UTF8&qid=1478708346&sr=8-6&keywords=victsing+dvd+writer

captaincharisma · Nov 9, 2016

kieranvyas :

it is possible then your USB ports may not be able to supply enough power for the drive to work right. if they exist, try finding one that is powered externally.

kieranvyas · Nov 9, 2016

captaincharisma :

I have a XFX XTR 750W 80+ Gold Certified Fully-Modular ATX power supply and an Asus X-99 PRO mobo. Shouldn't be a problem surely?

captaincharisma · Nov 9, 2016

kieranvyas :

captaincharisma :

I have a XFX XTR 750W 80+ Gold Certified Fully-Modular ATX power supply and an Asus X-99 PRO mobo. Shouldn't be a problem surely?

it could also be that you have too many USB devices connected

kieranvyas · Nov 9, 2016

captaincharisma :

Tried it again with everything unplugged, still didn't work unfortunately.

rgd1101 · Nov 9, 2016

what is your windows 10 system hardware spec? or the make and model if is a prebuild

kieranvyas · Nov 9, 2016

rgd1101 :

CPU: i7 5820k
GPU: Geforce GTX 970
Memory: 32GB DDR4
Power: XFX XTR 750W 80+
Mobo: Asus X99 Pro
Windows 10

Just tried again, different disc, everything unplugged: Failed on DVD Architect, then tried on Nero and it crashed majorly

rgd1101 · Nov 9, 2016

crash? BSOD or what something else? what is the exact message? screenshot?

kieranvyas · Nov 9, 2016

rgd1101 :

DVD Architect says IOCTL error "interface or drive may be configured incorrectly". Nero just completely crashes sometimes, other times says failed to write.

Just tried the DVD writer on a friend's MacBook Air and it worked first time no problem. So something definitely wrong with my PC.

kieranvyas · Nov 11, 2016

Any ideas anyone? Pulling my hair out with this!

captaincharisma · Nov 11, 2016

kieranvyas :

i'm not sure. the link you provided mentioned the burner works with a macbook but i doubt a usb drive would only work with macs. i would suggest if you can get an internal SATA DVD burner you can try that but an external USB burner should work with at least one of the programs you have tried

shoe59 · Nov 11, 2016

You could check Device Manager to see if there are any USB errors/ check Properties, Events tab etc. (Right click windows start button > device manager > Universal Serial Bus controllers).

Also make sure the drive itself is showing up in Device Manager, under DVD/CD-ROM drives

Brand new DVD writers won't work on my Windows 10 PC, HELP!

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