hard-disk is showing but data is not opening. i unable to format my external hard-disk.

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iftekhar_3

Commendable
Nov 12, 2016
3
0
1,510
WD external harddisk, can't access from my computers, not even able to format.
showing as a RAW partition in Disk Management.
 
Solution
D_Know_WD
Hi there iftekhar_3,

That is really unpleasant. :(

What is the model of the drive? What happens when you try to format it? (keep in mind that this is a data destructive process)
Have you tried something simple as just attaching the drive with another USB cable to a different computer? If you've done that and if the drive is under warranty, you can contact the place you got it from or our Support and eventually RMA it, as popatim suggested: http://products.wdc.com/support/kb.ashx?id=IC6fxZ

If you have some data stored on the drive, you can see if you will be able to access it with some data recovery tools: https://www.lifewire.com/free-data-recovery-software-tools-2622893
After that, you can test the drive with WD's DLG tool (both...
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popatim

popatim

Titan
Moderator
Dec 2, 2009
38,904
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If its under warranty then go ahead and send it in; sounds like a hardware issue since you cant even format it.

If its not then you can often open the external enclosure and extract the drive inside which you can then connect to a computer. If the drive works fine now then you just need a new enclosure. If it still won't even format then you might as well buy a new external.

If its one of the tiny externals then those drives may not have a sata based drive inside. Several only have usb drives inside the enclosure so that WD doesnt have to use a converter board (save space and costs)
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
Hi there iftekhar_3,

That is really unpleasant. :(

What is the model of the drive? What happens when you try to format it? (keep in mind that this is a data destructive process)
Have you tried something simple as just attaching the drive with another USB cable to a different computer? If you've done that and if the drive is under warranty, you can contact the place you got it from or our Support and eventually RMA it, as popatim suggested: http://products.wdc.com/support/kb.ashx?id=IC6fxZ

If you have some data stored on the drive, you can see if you will be able to access it with some data recovery tools: https://www.lifewire.com/free-data-recovery-software-tools-2622893
After that, you can test the drive with WD's DLG tool (both short and extended tests): http://products.wdc.com/support/kb.ashx?id=QsVBxa

If you can't access the drive with software tools but the data stored on it is extremely important, you will need to look for some professional help. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=Ra8Kky

Keep in mind that the device could be hardware encrypted. This means that you will not be able to access the data, unless the drive is inside the enclosure.

Let us know how this goes,
D_Know_WD :)
 
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