PC freezing random while playing games... any ideas?

Tim_114

Commendable
Nov 16, 2016
5
0
1,510
Hello th-community,

first of all i want to excuse my proper english, but I think it will good enough to communitate.

My problem is that my pc is freezing randomly over and over again (that happend only when I am playing games).

The "freeze" looks like this: I get a grey- (sometimes a black-) screen with soundloop out of nowhere, I cant do anything... so i have to press the powerbutton to restart my pc. This happens since 2 weeks. I had nothing changed or overclocked. At the first time that the freeze happend, my old videocard got killed of it (it was a AMD R9 270x), then i orderd a RX480 Gaming G1 Gigabyte. On the first day with the new card, everything seems to be good, but then out of nowhere my pc freezed again! Do you guys have an idea what i else can do to fix the problem?

i am still keeping an eye on the temps with msi-afterburner or HWmonitor (everything good).

I already tried:
Checked Memory -> Memtest (5 hours, 0 errors).
Checked CPU -> Prime95 (8 hours, 0 errors).
Checked GPU -> 3Dmark (run it 10 times, 0 errors or freezes).
Upgrade to Windows 10 (windows 7 before).
Update BIO to latest version.
Deinstalling driver with DDU Reinstalling latest GPUdriver.


Games:
CSGO - crashed after 1 hour and after 5 hours.
SQUAD - crashed after 5 min
DAYZ - crahsed after 10 min (But since I upgraded to W10, i didnt get any crashes... in a playtime of 5 hours)
ARMA3 - no crashes yet (5 hours playtime).


My system:
Motherboard Asus Z170 Pro Gaming Intel Z170 So.1151 Dual Channel DDR4 ATX Retail

Cpu Intel Core i7 6700K 4x 4.00GHz So.1151 WOF

be quiet! Dark Rock Pro 3 Tower cooler

GPU 8GB Gigabyte Radeon RX 480 Gaming G1 Aktiv PCIe 3.0 x16 1xDVI / 1xHDMI 2.0 / 3xDisplayPort (Retail)

SSD Crucial_CT128 gigabyte

HDD Toshiba DT01ACA100 1T

RAM (2x 4096MB) HyperX FURY black DDR4-2400 DIMM CL15-15-15 Dual Kit

650 Watt Corsair VS Series VS650 Non-Modular


!!!Short update!!!

I bought a new PSU (600-Watt-be-quiet--Straight-Power-10-Non-Modular-80--Gold) but still got the same problem.

Please guys, I need help... I dont know what can i do now....
 

Tim_114

Commendable
Nov 16, 2016
5
0
1,510


Okay, now i am on my onboard. Running Squad with 25 fps on 1920 res but no freeze yet (40 min ingame).

I have already used different power jacks, and the pc isnt pluged in a powerboard, it is pluged straight in the wall...

after 45 min ingame with my onboard i decided to put my gpu in another slot.

different slot / crimson amd 16.11.4 (16.11.3 before) / same ingame graphicsettings

result = freeze after 5 min...

Event-ID 41 Source: Kernel-Power
 
Being 2 separate discrete GPU freezing still leaves me to drivers in your case. The onboard is using Intel iGPU drivers of course. I believe the EventID 41 is a generic error for the most part. Software from Nirsoft is helpful for bug checking and decoding errors.
 

Tim_114

Commendable
Nov 16, 2016
5
0
1,510


i've tried the 16.9.1 and it seems that it is more stable now, the freeze came just after 45 min in squad...

i will every driver try step by step. I hope that will be fix my problem. Thank you anyways 1LiquidPC
 
Keep us posted on here. You've certainly done extensive testing, and changed several hardware components to narrow down the cause. Do you have tons of third-party software installed on your PC? Another thought I had is a possible memory leak, though seems unlikely. Also, it seems odd that the freeze "killed" your old card. Were you able to verify this by trying in another PC? A simple freeze/crash really shouldn't damage hardware. It could be caused by bad hardware. Also, does your new RX 480 crash in the exact same way? If so, I'm wondering if there could be a problem with your PCI-E slot.
 

Tim_114

Commendable
Nov 16, 2016
5
0
1,510


I always keep my pc clean from third-party software.

Hmm I put my old gpu in different slots on my pc, nothing happend (no picture on my monitor). Yes the RX 480 crash like the exact same way: out of nowhere while gaming. My thoughts are now, that my mobo is maybe the problem because I get the same freezes with different cards / different psus.
If I am right, and the mobo is the problem, why was I able to play 5 months without any problems or crashes, in fact that i didnt change / overclocked.

I will speak on monday with the manufacturer of my board, I still have guarantee
 

Tim_114

Commendable
Nov 16, 2016
5
0
1,510
I got a new mobo and a new gpu (z170 pro gaming / rx480 gaming g1) and my problem is fixed.

I think it was the mobo (pci-slot or something).

Thanks for your help 1LiquidPC anyways!