Graphics Card Not Showing in Device Manager nor dxdiag Please HELP

Sk0rpius

Commendable
Nov 16, 2016
2
0
1,510
Hello Everyone,

First off here's my computer specs:
OS: Windows 7
CPU: i5 6600K
Mobo: Gigabyte GA z170x Gaming 3
RAM: 8gb
PSU: Corsair CXM series CX650m 650w Bronze
(Previous) GPU: Asus Radeon 6450 1gb
(Current) GPU: EVGA Geforce GTX 970 4gb SC

So the gist is that I'm planning on buying a new graphics card this Black Friday/Cyber Monday and until then my friend let me borrow his old graphics card, which is the 970. I've been hunting the forum for a solution and have tried many things already.

When I run a dxdiag it isn't in the display tab. In the device manager, with hidden files showing, is doesn't appear under the display adapter. The only things that show in device manager are "Standard VGA Graphics Adapter" and "Intel(R) HD Graphics 530"

I have a screen connected to the card via HDMI and the screen is working fine. It displays everything, even when I browse the internet I can watch streams/videos; however, when I start up a game it won't fully start because it says something along the lines of that there is no graphics cards so it can't run. The fans on the card are spinning, idk if that means anything. Also, I tried seeing how it would run with 8+6 PCI-e power cables vs 6+6. Although, the HDMI screen didn't pick up any signal my other screen did, which is connected to my MoBo via VGA. Idk what exactly any of that means but it seems that the 8+6 route is telling me that the card isn't completely dead but I could be wrong there.

Before when I tried to download drivers it would say that there is no compatible device detected. Geforce Experience also doesn't detect it at all. I'm positive it is installed correctly so I don't believe that's the issue. I have no other computer to test it on as well to see if it is truly a faulty card.

Things I've tried:
Updated Bios to latest version
Tested all PCI-e slots on MoBo

Tried to provide as much info as I could. Please if anyone can shed some light on my problem it would be greatly appreciated.
 
Solution
after you disable your integrated GPU, clean uninstall the intel driver and install amd/nvidia driver from scratch.
Guru3D's DDU to clean uninstall VGA driver:
http://www.guru3d.com/files-tags/download-ddu.html

Always install your primary GPU on the first slot to avoid BIOS confusion. Which is slot PCIe_1 is for your primary card and slot PCIe_2,3,4 for your additional GPU (SLI/crossfire) or other pheriperal that need high bandwidth (e.g RAID cards or 1000M NIC cards).

And plug in your monitor into your discrete GPU card. Not into your mobo display output port.

See if my advice above can help you fix your problem.

Cheers :)
I think you need to disable the integrated graphics(Intel(R) HD Graphics 530) in the motherboard bios and verify that the pci-ex graphics is the selected graphics option. Then all your monitors should be hooked up to the videocard, not the motherboard video output.

I think what's happening now is your bios thinks you're still using integrated graphics as your primary display adapter and is setting up your computer as such.
 

Sk0rpius

Commendable
Nov 16, 2016
2
0
1,510


Firstly, thanks for taking the time to respond, dontlistentome. I have now disabled the integrated graphics. In Device Manager there is now only the one "Standard VGA Graphics Adapter", even after showing hidden files. Also, I didn't see any "pci-ex graphics option". I did, however, see "initial graphics output" and have it set to "pci-e 2" which is where I have the card installed right now. The problem, unfortunately, still persists.

There's no particular reason it's on the second slot btw. In the process of testing all three of the pci-e slots my MoBo has, the second was the last one I tested and I just didn't feel like putting it in the first slot until I know that it is going to work because if it doesn't then I'm just going to have to take it out anyways.

Any other suggestions?
 
after you disable your integrated GPU, clean uninstall the intel driver and install amd/nvidia driver from scratch.
Guru3D's DDU to clean uninstall VGA driver:
http://www.guru3d.com/files-tags/download-ddu.html

Always install your primary GPU on the first slot to avoid BIOS confusion. Which is slot PCIe_1 is for your primary card and slot PCIe_2,3,4 for your additional GPU (SLI/crossfire) or other pheriperal that need high bandwidth (e.g RAID cards or 1000M NIC cards).

And plug in your monitor into your discrete GPU card. Not into your mobo display output port.

See if my advice above can help you fix your problem.

Cheers :)
 
Solution