Hello, I play alot of Heroes of the Storm (or used to). Recently my husband and I have started getting lag spikes where our ping will go up to 100-200ms which is pretty noticable in that type of game. I posted on the game forums first and they asked me to use WinMTR to monitor the connection and pointed out that the issue is starting as early as my 1st/2nd hops. They told me to go to my ISP but I wanted to post here first because I hate the hoops you go through with ISP sending tech's out and not finding anything or not thinking 100ms is a big deal.
Below is the troubleshooting I've done so far:
Restarted router
Updated network drivers and all other PC drivers
Turned off router firewall and made sure PC firewall whitelisted our game
Checked cables from PCs to router
Below is all the information I can think of that would be helpful, let me know if there's more:
We both have brand new (1 month old) windows 10 PCs
We both get the lag spikes at the same time
This is probably happening in other games we play (WoW, EVE Online, Overwatch) but maybe not as noticable
Our ISP is Comcast XFinity 100+ Mbps
Our cable line does have a splitter to connect to the router and the tv set box
Below is a WinMTR I just ran before posting this, I just let it run while doing nothing but have this website open and you'll see I got a 110ms spike at the first hop and 155ms at the 2nd after just 323 packets (1 per second)
Really appreciate any advice! Thanks
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 323 | 323 | 1 | 2 | 110 | 1 |
| 96.120.104.225 - 0 | 323 | 323 | 8 | 15 | 155 | 15 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Below is the troubleshooting I've done so far:
Restarted router
Updated network drivers and all other PC drivers
Turned off router firewall and made sure PC firewall whitelisted our game
Checked cables from PCs to router
Below is all the information I can think of that would be helpful, let me know if there's more:
We both have brand new (1 month old) windows 10 PCs
We both get the lag spikes at the same time
This is probably happening in other games we play (WoW, EVE Online, Overwatch) but maybe not as noticable
Our ISP is Comcast XFinity 100+ Mbps
Our cable line does have a splitter to connect to the router and the tv set box
Below is a WinMTR I just ran before posting this, I just let it run while doing nothing but have this website open and you'll see I got a 110ms spike at the first hop and 155ms at the 2nd after just 323 packets (1 per second)
Really appreciate any advice! Thanks
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 323 | 323 | 1 | 2 | 110 | 1 |
| 96.120.104.225 - 0 | 323 | 323 | 8 | 15 | 155 | 15 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider