[SOLVED] unreadable external hard drive

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Bonnie_19

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Nov 18, 2016
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my problem is I now have an apple but the external was formatted on windows. But I do believe I have a problem with the physical part of it. Is there anyway to retrieve the files?
 
Solution
Hi there Bonnie_19,

That is really unpleasant. :(

Why do you think that your drive is physically damaged? If this is the case and if the data stored on it is really important, then I believe it would be a good idea to contact a data recovery company.

Apart from that, as the drive was formatted for Win, then you can attach it to a Win machine. Then you can run some data recovery tools on it and see whether it would be accessible. If the drive is not recognized by the tool, you can see if a different USB cable would help.
You can test the drive as well: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

Let me know how this goes,
D_Know_WD :)
Hi there Bonnie_19,

That is really unpleasant. :(

Why do you think that your drive is physically damaged? If this is the case and if the data stored on it is really important, then I believe it would be a good idea to contact a data recovery company.

Apart from that, as the drive was formatted for Win, then you can attach it to a Win machine. Then you can run some data recovery tools on it and see whether it would be accessible. If the drive is not recognized by the tool, you can see if a different USB cable would help.
You can test the drive as well: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

Let me know how this goes,
D_Know_WD :)
 
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