Harddrive going to 100% and becoming practically useless until a forced shutdown

darthalex99

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Jan 26, 2013
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My hard drive has recently been jumping to 100% and becoming practically useless. It seems to happen on specific applications/areas on the hard drive also. For example, when I begin to play Overwatch after about 5 min or so it shoots up to 100%, rendering the game unplayable since no assets are being retrieved. What could be the reason for this and maybe a possible fix? It is the hard drive having this problem and not the SSD.

Specs]
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 4790K @ 4.00GHz 49 °C
Haswell 22nm Technology
RAM
16.0GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. Z97M-PLUS (SOCKET 1150) 28 °C
Graphics
ASUS VS228 (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 980 (ASUStek Computer Inc) 43 °C
Storage
111GB KINGSTON SV300S37A120G (SSD) 31 °C
931GB Western Digital WDC WD1002FAEX-00Z3A0 (SATA) 37 °C
Optical Drives
Optiarc DVD+-RW AD-7200S
Audio
Logitech G430 Gaming Headset
 
Solution
Hey there, @darthalex99!

In addition to what @indsup suggested as troubleshooting steps, I'd also advise you to check your Task Manager/Resource monitor and see what processes are using up the drive and causing the spikes. It's also highly recommended to backup your data from the WD Black somewhere else first, before you proceed with the troubleshooting. Once your data has a duplicate elsewhere, check the health and SMART status of the drive by running the QUICK and EXTENDED tests from our [b]Data Lifeguard Diagnostics for Windows[/b]. The HDD should pass both tests if it's healthy. Another thing that could be causing the spikes is a corrupted connection to it, so it's also a good idea to swap the SATA cable and the SATA port...

indsup

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Apr 26, 2015
432
1
4,960
Run a thorough virus scan first to make sure you don't have a virus if you haven't done that already. Once you do that and verify that it isn't a virus that is causing your troubles then check your drive indexing settings, That may be what is your issue. If neither of those are the source of your issues check and make sure your platform drivers are up to date. I had the same problem and it was part of the drivers didn't update correctly and had to uninstall them and reinstall to get the correct performance.
 

darthalex99

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Jan 26, 2013
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10,530


How do I check my platform drivers are up to date?
 

indsup

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Apr 26, 2015
432
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Go to Asus and check to see if there's newer version that they released. If they have a date later than when you bought the board then that will tell you if it is or not. You should also have an update utility from Asus that will do it for you as well. Run that and it will take care of it for you.
 
Hey there, @darthalex99!

In addition to what @indsup suggested as troubleshooting steps, I'd also advise you to check your Task Manager/Resource monitor and see what processes are using up the drive and causing the spikes. It's also highly recommended to backup your data from the WD Black somewhere else first, before you proceed with the troubleshooting. Once your data has a duplicate elsewhere, check the health and SMART status of the drive by running the QUICK and EXTENDED tests from our [b]Data Lifeguard Diagnostics for Windows[/b]. The HDD should pass both tests if it's healthy. Another thing that could be causing the spikes is a corrupted connection to it, so it's also a good idea to swap the SATA cable and the SATA port where the drive is currently connected.

Keep us posted! Hope these tips help you.
SuperSoph_WD
 
Solution

darthalex99

Honorable
Jan 26, 2013
37
0
10,530


The disk is passing everything. I have tried taking out the SATA cable and plugging it back in and haven't had the issue pop up again. I'll keep you updated if anything happens but thank you for your help!