My internet keeps on dying for no reason HELP!!!

I need some help with my broadband.
It keeps on randomly disconnecting and I heard that it might be a problem from using both the filters in the wall at the same time, but I don't know if it's true and I would like some confirmation.
ps: I use bt if that helps. I couldn't find anything on the BT page so I've come here :D
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More about internet dying reason
  1. Phone line filters should not be used with the rj 11 that is connected to your modem.
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