Games crashing, suspect driver failing is the cause

Pebls2 · Nov 21, 2016

So as title says, for a few months now I've had the 2 games I play (FFXIV and Overwatch) crash with similar messages:

"Fatal DirectX Error 11000002" (for FFXIV)

and

"Error: Rendering Device Has Been Lost" (for Overwatch)

I've checked temperatures, both for GPU and CPU and they're all normal, as far as i can tell . GPU stays at C 60º or below and CPU at 70º and below sometimes going a bit over 70. Ran memtest for hours until 8 passes and nothing came up there either. Also ran Furmark and heaven benchmark for quite a while without any problems a few weeks /month ago (i was already having this issue then) to see if the GPU was the issue.

I reseated everything, reinstalled Windows 10, went back to 7 , tried different driver versions. Still happens even if with varying degrees of frequency. Also underclocked the GPU. Tried fixes like altering TDRdelay in regedit and activating triple buffer. For what it's worth, vertical sync does seem to make Overwatch stable.

This all started happening after my previous PSU failed (PC crashed and wouldn't turn on again). Went and bought a new one (XFX TS 550 80+ bronze) which i really doubt is the cause since it's the same Wattage and better quality compared to my previous one that I , stupidly I know, bought for roughly 40 €. Could that have screwed my GPU or something else? I also got a new (actually old 2nd hand) monitor since my previous one broke but i really don't think that would be the cause of the issue (?), i am using a VGA-DVI converter, since this new-old monitor only has VGA port, to connect to my GPU but i don't think that would cause any problems supposedly?

I don't have issues using my PC outside of games crashing either.

My Specs:

GPU: HD 7850 (1000 Mhz core, 1220 memory)

CPU: I5 3550

MB: P8h77-m

Any help would be greatly appreciated.

James Mason · Nov 21, 2016

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html

Pebls2 · Nov 21, 2016

James Mason :

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html

Hi , as I said in my post, I already tried different driver versions, and i did use DDU to clean after uninstalling/before installing the new version I was trying. Thanks for the reply though

James Mason · Nov 21, 2016

Well, the monitor, the cable converter AND the cable could all be bad, so you should try using others if you can, maybe even your TV's HDMI if available.

Your PSU failing COULD damage your GPU as well, so if you can borrow a friends temporarily to see if the crashes don't happen with a different GPU.

Pebls2 · Nov 21, 2016

James Mason :

Could bad monitor/cables cause the crashes though?

Don't really have anyone to ask for these things unfortunately

James Mason · Nov 21, 2016

Pebls2 :

Possibly.

Do you not have a TV in your house you can temporarily borrow to try it out?

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Games crashing, suspect driver failing is the cause

Pebls2

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James Mason

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Pebls2

Commendable

James Mason

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Pebls2

Commendable

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