Internet suddenly shut off

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TomTTK

Commendable
Jul 31, 2016
15
0
1,510
The Internet has shut off randomly. It was on before I went to work and now I cannot connect to the WiFi or get a connection via ethernet. The router has not been touched and all the lights are on as normal. Can anyone help me please.

Thanks
Tom
 
Solution
Ralston18
Have you called your ISP? Ask them to check things on their end. May have just been some temporary outage. See if neighbors still have service.

Check all of your own incoming connections and cables. Maybe something has come loose or been unplugged. See if there are any signs of damage, corrosion, rodent chews, etc. on your service lines. Likewise for the connections and cables inside your dwelling.

Who manages the router? If the router has error logging and if the logging function is enabled you maybe able to find a clue or error within the router's logs.

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Ralston18

Ralston18

Titan
Moderator
Oct 11, 2014
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146,290
Have you called your ISP? Ask them to check things on their end. May have just been some temporary outage. See if neighbors still have service.

Check all of your own incoming connections and cables. Maybe something has come loose or been unplugged. See if there are any signs of damage, corrosion, rodent chews, etc. on your service lines. Likewise for the connections and cables inside your dwelling.

Who manages the router? If the router has error logging and if the logging function is enabled you maybe able to find a clue or error within the router's logs.

 
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