toshiba external hard drive: storage details is shown but cannot open any file inside it

hello. i just bought a toshiba external hard drive (500gb) and it was working fine at first, i transferred all important files from my old laptop and is able to watch movies that i store in it when i connect to a TV, but recently when i connect it to my laptop i cannot see the folders but when i click "This PC" it's storage details can be shown. the only stuff visible that's in the external hard drive are "$RECYCLEBIN" and "Drive", i though the files were hidden so i tried this in cmd:
attrib -s -h /s /d *.*
but it will just say access denied -D:\$RECYCLEBIN blah blah
please, please help me! im using windows 10 by the way
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  1. Best answer
    Hi there graced97,

    That is really unpleasant. :(

    I believe that it would be a nice start to just see how is the drive going to be recognized under another OS. You can boot ( Ubuntu from a CD or a flash drive). Here's a thread on the Ubuntu Live CD approach:
    If the drive is recognized under Ubuntu, you can back up the data stored on it and reformat it afterwards. Then, you can see if it is in a healthy state:

    Let me know how this goes,
    D_Know_WD :)
  2. hello, thank you for your response. i will try that
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