BSODs while playing games (0x000000E, 0x000003B, 0x000001E, and more)

Matthew Gonzalez

Reputable
May 8, 2015
19
0
4,510
For the past 1-3 months I have been receiving multiple BSODs (most of the time with different error codes). The thing is that it mostly depends on what game I am playing. For example when I am playing League of Legends and Star Wars : The Old Republic, my pc runs butter smooth with no crashes, stops, or BSODs. But when I play titles like CSGO, Battlefield 4, and Battlefront, I frequently get BSODs and basically cant play without crashing. I also recently did a clean install of video drivers. Some help would be really appreciated, as I have been having this problem for the longest.

(I attached a file that should help with diagnosis)


https://www.dropbox.com/s/kt9nxl881iuc1kh/MATTHEW-PC-Sun_11_27_2016_140326_01%20%281%29.zip?dl=0
 

Matthew Gonzalez

Reputable
May 8, 2015
19
0
4,510
System Information (local)
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Computer name: MATTHEW-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., M5A97 R2.0
CPU: AuthenticAMD AMD FX(tm)-8350 Eight-Core Processor AMD586, level: 21
8 logical processors, active mask: 255
RAM: 8484552704 bytes total




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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 11/27/2016 1:52:06 PM your computer crashed
crash dump file: C:\Windows\Minidump\112716-22479-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA1642)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800030FC642, 0xFFFFF8800615B748, 0xFFFFF8800615AFA0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 10/22/2016 11:49:41 AM your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: fltmgr.sys (fltmgr!FltPerformAsynchronousIo+0xDA8)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800030EB662, 0xFFFFF880087E5F10, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\fltmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Microsoft Filesystem Filter Manager
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.





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Conclusion
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2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.




 

Colif

Win 11 Master
Moderator
see if this helps with the system service exception:

right click start button
choose command prompt (admin)
type SFC /scannow and press enter

SFC scans system files and might fix this

top error just blames windows and its description isn't overly helpful: The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M bug check has a value of 0x1000007E. This indicates that a system thread generated an exception which the error handler did not catch. SFC/ may help you with this as well

note: I wish Win 7 had DISM< makes it so much easier on 8 & 10.
 

tekno2go

Commendable
Sep 20, 2016
77
0
1,710
click start then type cmd in the search bar, right click cmd.exe and run as administrator.

If you right click the start button on win7 it only shows properties and windows explorer. :)
 

Colif

Win 11 Master
Moderator


lol. I am so used to showing people how to do things on 10 I forgot about that as well :)