My son in his wisdom used my new drive on his xbox which has reformated the drive. When I reclaimed it and tried reformating back to NTFS it only gave me 836GB and not the original 2TB of storage.
Sorry to hear about the trouble you're having with your drive.
Would you please post a screenshot of what you see in Disk Management about the HDD? Here's how to open it: How to access Disk Management in Windows.
What method did you use when you've reformatted it before? Try reformatting with a different computer, to see if the same thing happens.
Here's a link with instructions on how to partition and format an HDD: How to partition and format a WD drive on Windows and macOS
Sorry to hear about the trouble you're having with your drive.
Would you please post a screenshot of what you see in Disk Management about the HDD? Here's how to open it: How to access Disk Management in Windows.
What method did you use when you've reformatted it before? Try reformatting with a different computer, to see if the same thing happens.
Here's a link with instructions on how to partition and format an HDD: How to partition and format a WD drive on Windows and macOS