- Dec 4, 2016
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- 1,510
I own a WD Passport 0748 500GB that I mostly use for backups and storage for large files. When my computer went into overload by not closing any files, I decided to restart my computer, which proved to take forever. I had no choice but to hard restart by holding the power button. When I finally restart my computer, I find that my HD can't be accessed. I've tried numerous file recovery software, but nothing has been detected. Any suggestions?
EDIT: Miraculously, my hard drive started working again. I left it overnight and used it the next day. Everything seems to be in good condition. It's really bizarre, but it still works.
EDIT: Miraculously, my hard drive started working again. I left it overnight and used it the next day. Everything seems to be in good condition. It's really bizarre, but it still works.
Unfortunately, the hard restart could have most probably damaged the external if it was still reading/writing data. The 'Fatal device hardware error' is pretty concerning as it could indicate that the issue is physical. This is something that cannot be fixed. Since the files on the WD My Passport are so important to you, I'd strongly advise you to consider contacting 
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