BlackScreen And Reboot Itslef While Playing CSGO and Path of Exile

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R

rourou

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Dec 4, 2016
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This issue happens after 2016 May,I do not fix it till now.
Pc gets crash at random time as black screen suddenly and restart itself after while playing Path of exile and csgo.
Playing other games like tomb rider, doom4, dark souls3,mental gearIV and witcher3 without any crashes.
I built this pc in Jan,2015 and did not change any hardware afterwards.
some method I tried so far:
1)I tried to update all drivers to the latest version after black screen issue happened but it did not work out.
2)Update the Bios of motherboard did not work out.
3)replace old intel cpu fan with better one did not wort out.
4)reinstall games, Dx , drivers did not work out.
5)running Furmark for 20mins shows no problem.
6)running stress test for cpu by Occt shows no problem.
7)running stress test for cpu by adai64 shows no problem.
8)running stress test for psu by Occt shows no problem(this one I am not sure,app does not show up any error message and I am not familiar with psu terms)
These are parts of pc.
Motherboard: asrock B85 Anniversary
Gpu: MSI GTX970 Gaming(red one)
Cpu: Intel Xeon E3 1230v3
Ram:G-skill Ripjaw 4gx2
Storage: WD10EZEX-00BN5A0
Psu:Evga500b
These are event report after blacksceen:
2016/12/4 20:20:35 Service Control Manager 7036
2016/12/4 20:30:34 Service Control Manager 7036
2016/12/4 20:36:31 Service Control Manager 7036
2016/12/4 20:43:45 Kernel-General 12
2016/12/4 20:43:46 FilterManager 6
2016/12/4 20:43:49 Kernel-Power 41 (63)
2016/12/4 20:43:51 MEIx64 2
2016/12/4 20:43:51 Kernel-Processor-Power 26 (4)
2016/12/4 20:43:51 Kernel-Processor-Power 26 (4)
2016/12/4 20:43:51 Kernel-Processor-Power 26 (4)
2016/12/4 20:43:51 Kernel-Processor-Power 26 (4)
2016/12/4 20:43:51 Kernel-Processor-Power 26 (4)
2016/12/4 20:43:51 Kernel-Processor-Power 26 (4)
2016/12/4 20:43:51 Kernel-Processor-Power 26 (4)
2016/12/4 20:43:51 Kernel-Processor-Power 26 (4)
2016/12/4 20:43:53 UserPnp 20010 (7010)
2016/12/4 20:43:53 Service Control Manager 7036
2016/12/4 20:43:53 Service Control Manager 7036
2016/12/4 20:43:53 FilterManager 6
2016/12/4 20:43:53 Service Control Manager 7036
2016/12/4 20:43:54 EventLog 6005
2016/12/4 20:43:54 EventLog 6009
2016/12/4 20:43:54 EventLog 6008

SO,,, any advise to solve it? (RIP ENGLISH)
 
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James Mason

James Mason

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Jan 2, 2014
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I know you said you've already tried to reinstall the drivers, but doing it manually may not have cleaned out the junk files, so try the following method, it's pretty quick only taking maybe 20-30 mins.

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html
 
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R

rourou

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Dec 4, 2016
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Does not work. I did reinstall video drivers with "clean installing" and I did clean junk and cache of it weekly.
 
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James Mason

James Mason

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Jan 2, 2014
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How long did you run those stress tests for?
How long into playing CSGO/POE does it take before it crashes?
It could be RAM, so give Memtest a try, but it's odd that only the low-end games cause the crash: http://www.memtest86.com/

Also i may require a reinstall of Windows, because otherwise we'll have to start swapping hardware. I'd start with swapping out a different GPU.


Also:

I would suggest you to disable automatic restart on system failure and check for the error message you receive on the when the computer shuts down and post back with the exact error message you receive on the blue screen. Once we have the exact error message we will be in a better position to determine the exact nature of the issue and fix it.

Follow the steps below to disable Automatic restart on system failure:
a. Click on Start.
b. Type system in the search box after clicking Start. Choose System from the list of results.
Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step 4.
c. Click on the System link.
d. In the task pane on the left, click the Advanced system settings link.
e. Locate the Startup and Recovery area and click on the Settings button.
f. In the Startup and Recovery window, locate and uncheck the check box next to automatically restart.
g. Click OK in the Startup and Recovery window.
h. Click OK in the System Properties window.

You can now close the System window.

From now on, when the computer shuts down the PC will not automatically reboot and you will receive the error message, make a note of it and post it back.
 
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R

rourou

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Dec 4, 2016
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All term "crash" I used below will be referring "black screen and reboot itself'
How long did you run those stress tests for?
30mins and 1hour, i mean I tried both .(apps I used is furmark,occt and adai64)
How long into playing CSGO/POE does it take before it crashes?
Random time and constantly happening.Could be just 2mins after game starts ,20mins or other random time.
Csgo crash happens more oddly, when black screen happens, it usually happens while I play csgo in map mirage connector, window and A ramp area.(Z and mid red in cache,Z and A site in train)
Poe is like more random, sometimes it crashes just right away I load into town/maps, walking around in map without any monsters surrounding me and etc.
There had being no problems (i was lucky perhaps) in some time period(around Nov.18th): Csgo had no issue and path of exile constantly stopped working as ntdll.dll error.(but I did not change anything)
Reinstall windows7x64.....
Will I lose anything in my disk? I never did reinstall windows before lol.

And there is NO blue screen shows up after crash and rebooting.(sorry my system language is not English I will try make a simple translation)
there is only black color backgroud option menu that says "windows last time was not shut down properly"
then where were options all like start windows in safe, safe with commcands and safe with internet.
or start windows normally

and event log about error are same that I post firstly in this topic.

Follow the steps below to disable Automatic restart on system failure: I have done this before I post this topic.

thank you for replying me <3
 
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James Mason

James Mason

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Jan 2, 2014
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Yes, reinstalling windows will cause you to lose everything on your disk, but if you want to fix CSGO and POE, it may be required.

You'd want to backup your save games to an external device like a USB drive for your single player games like the Witcher before reinstalling windows.

 
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R

rourou

Commendable
Dec 4, 2016
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Let us say, put reinstalling windows at last,anything else like any clue u could get from the latest reply?
 
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James Mason

James Mason

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Jan 2, 2014
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Make the system crash, then run through event viewer to find more details about what specifically is dying on you.
http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/

You can try swapping hardware (like try GPU first, than Ram) to see if the situation improves.

The question is, what will take more time, reinstalling windows, or trying to find the tiny specific thing that may or may not be broken in windows. (I doubt it's the hardware because it seems to only crash in specific programs)
 
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R

rourou

Commendable
Dec 4, 2016
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Error 2016/12/5 11:54:51 EventLog 6008 None
Information 2016/12/5 11:54:51 EventLog 6009 None
Information 2016/12/5 11:54:47 Kernel-Processor-Power 26 (4)
Information 2016/12/5 11:54:47 Kernel-Processor-Power 26 (4)
Information 2016/12/5 11:54:47 Kernel-Processor-Power 26 (4)
Information 2016/12/5 11:54:47 Kernel-Processor-Power 26 (4)
Information 2016/12/5 11:54:47 Kernel-Processor-Power 26 (4)
Information 2016/12/5 11:54:47 Kernel-Processor-Power 26 (4)
Information 2016/12/5 11:54:47 Kernel-Processor-Power 26 (4)
Information 2016/12/5 11:54:47 Kernel-Processor-Power 26 (4)
Information 2016/12/5 11:54:47 MEIx64 2 None
Critical 2016/12/5 11:54:45 Kernel-Power 41 (63)
Information 2016/12/5 11:54:42 FilterManager 6 None
Information 2016/12/5 11:54:41 Kernel-General 12 None
Information 2016/12/5 11:48:02 Service Control Manager 7036 None
Information 2016/12/5 11:46:23 Service Control Manager 7036 None
Information 2016/12/5 11:44:23 Service Control Manager 7036 None
Information 2016/12/5 11:44:18 Service Control Manager 7036 None
Information 2016/12/5 11:43:12 Service Control Manager 7036 None
Information 2016/12/5 11:43:08 Application-Experience 206 None


And below are details about kernel power41
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2016/12/5 11:54:45
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: FuckYouSeaGate
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2016-12-05T16:54:45.368806800Z" />
<EventRecordID>209282</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>FuckYouSeaGate</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


XML VIEW
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2016/12/5 11:54:45
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: FuckYouSeaGate
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2016-12-05T16:54:45.368806800Z" />
<EventRecordID>209282</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>FuckYouSeaGate</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


 
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R

rourou

Commendable
Dec 4, 2016
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1,510


Or you mean something like this below?I highlight crash time.Hope I understand you correctly this time lol
Error 2016/12/5 19:39:42 Dhcp-Client 1001 Address Configuration State Event
Error 2016/12/5 19:45:01 Steam Client Service 1 None
Critical 2016/12/5 19:49:46 Kernel-Power 41 (63)
Error 2016/12/5 19:49:52 EventLog 6008 None
Error 2016/12/5 19:49:58 Eventlog 1101 Event processing
Warning 2016/12/5 19:50:42 SharedAccess_NAT 34005 None
Error 2016/12/5 19:50:42 Service Control Manager 7026 None
Error 2016/12/5 19:51:55 Dhcp-Client 1001 Address Configuration State Event
 
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R

rourou

Commendable
Dec 4, 2016
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1,510


Anything in this folder will help and give clue to figure out?
C:\ProgramData\Microsoft\Windows\WER\ReportQueue
 
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James Mason

James Mason

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Jan 2, 2014
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Yeah, but did you even read what that error says? It just says the computer restarted unexpectedly, i.e. you pressed the power button or reset button.

If you can't find anything in the event logs saying what's crashing, then there's nothing to investigate.
 
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R

rourou

Commendable
Dec 4, 2016
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1,510


Nothing in the event logs saying what is crashing except kernel power 41(63).
This is too odd :c

 
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R

rourou

Commendable
Dec 4, 2016
17
0
1,510


 
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