Epson WF-3640 Won't Start

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leecarver

Distinguished
Feb 14, 2014
15
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18,510
My Epson WF-3460 has been working fine for the past year and a half. I went to scan a document and Adobe was not detecting it. I turned off the printer via the power button and restarted it. It started the initial start-up cycle, but then suddenly shut off and restarted. It did this two or three times more before powering down completely. The viewscreen only ever showed the Epson logo, but never got to the home screen. I've tried unplugging it and restarting it a few times, but to no avail.

Any thoughts on what might be causing this and how to rectify it?
 
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I have an Epson Printer WF-3640. Yesterday, 12/06/2016, it suddenly couldn't turn on. After I pressed the Power Button, it kept repeating the same action of...
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sallyryna

Commendable
Dec 7, 2016
1
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1,510
same thing here! just started happening yesterday! anyone have any ideas? sounds to me like Epson may have done some kind of update that has broken the software? and to Dr. Girlfriend... these are *NOT* "cheap" printers!! I just bought mine 6 months ago and it was $199... so for most of us 99%'ers that's kind of an investment and just throwing it away is not a good 'solution'. :) I guess i'll contact Epson support (and go warranty route). <sigh>
 
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Chris387

Commendable
Dec 7, 2016
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1,510

Mine is doing the same thing. Funny how they all started doing the exact same thing at the exact same time.

CAN YOU SAY ' Pre programmed failure'? It's Christmas in three weeks. Maybe Epson wants us to buy new machines.
 
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Chris387

Commendable
Dec 7, 2016
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Got through to Epson Canada support on the third try(system hung up on me the first two times) and have been on hold for 40 munutes. Guess they are having issues!
 
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JackChiao

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Dec 7, 2016
1
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1,520


I have an Epson Printer WF-3640. Yesterday, 12/06/2016, it suddenly couldn't turn on. After I pressed the Power Button, it kept repeating the same action of Flashing-TurnOff-TurnOn routine. I contacted the Epson Support team by email. And today I got the response about the solution to this issue. After I followed up the suggestion below, the printer backs to work!

I noticed there are many people having the same issue as I had. Below is the instruction I got to solve the issue. Good luck to whoever having the same problem!

-------------Email from Epson Support Team--------
Thank you for contacting Epson regarding your Epson WorkForce WF-3640. I'm sorry if you are having difficulties with the printer.

Although you may have tried these steps, I believe they will resolve your issue if you follow all of the instructions.
1. Power OFF the printer.
2. Power OFF the router.
3. Power ON the printer.
4. The printer should now start up normally to the home screen.
5. From the control panel Reset the printer's network settings to default.
6. Power ON the router.
7. Reconnect the printer to the network by Selecting the Wireless Network Settings From the Control Panel.
8. Try not to connect to Google Cloud Services and to check www.epson.com/supportfor updates.

If this did not resolve your issue, please reply to this email for further assistance. If you have a different support issue, submit a request via our U.S. Support Site and we will respond in a timely manner.

Thank you again for contacting Epson.
 
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