- Mar 7, 2016
- 22
- 0
- 1,510
My system: Gateway DX4375-ur22 Win 8.1
I removed the existing 4 gb memory card that came with pc. I installed a kit of 2 x 8gb Patriot DDR3 PC3-12800 1600 MHz. The pc starts but won't go into windows. I am able to get into the bios and it shows the new memory there, but when I exit, it either just reboots and blank screen, or the Gateway logo shows but remains frozen. It did beep a few times but ends up freezing or blanking out.
One thing I read was to update bios so I dowloaded an updated bios version to try to update, but when I tried to run the .exe file, the pc said it could not open it and to check with the software manufacturer. I used my serial number on Gateway's site, but it would not allow me to open it. I did write down directions to update from a thumbdrive off the read me file, but not sure if I should force it.
I already reseated the ram several times, tried my original (it worked fine), and confirmed the specs.
Anyways, would love some help on getting it working!
I removed the existing 4 gb memory card that came with pc. I installed a kit of 2 x 8gb Patriot DDR3 PC3-12800 1600 MHz. The pc starts but won't go into windows. I am able to get into the bios and it shows the new memory there, but when I exit, it either just reboots and blank screen, or the Gateway logo shows but remains frozen. It did beep a few times but ends up freezing or blanking out.
One thing I read was to update bios so I dowloaded an updated bios version to try to update, but when I tried to run the .exe file, the pc said it could not open it and to check with the software manufacturer. I used my serial number on Gateway's site, but it would not allow me to open it. I did write down directions to update from a thumbdrive off the read me file, but not sure if I should force it.
I already reseated the ram several times, tried my original (it worked fine), and confirmed the specs.
Anyways, would love some help on getting it working!
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