I have 2x4gb sticks of ran but only 1 of the sticks will read!

Henry Pelto · Dec 6, 2016

So, one day i hopped on my pc and turned it on, then the RAM was only set to 4gb instead of 8, i changed DIMMS and this fixed the issue. Now, the issue has came back... I purchased a mew Gigabyte motherboard in an effort to fix the issue (since my old mobo was very worn out) and the issue still persists. Gigabyte's bios reads both sticks, but says that the second stick has no emabled memory OR a total size. Keep in mind that my mobo only has 2 DIMM slots, so there is no room for error with misplaced RAM. I have upped the voltage on my ram to factory, upped the frequency to factory, and nothing has worked. The RAM is 2133 G.Skill Sniper Series memory. I would really like to get to the bottom of this issue, and i would rather not file for a warranty ( just because the wait period, not damage ) I would also like to point out that both sticks work just fine on their own, but when paired together one stick quits reading.

ac13044 · Dec 6, 2016

please specify your mobo the acc model and what version of windows have you installed example window 10 x32 bit or windows 10 x64 bit32bits can only read 4gb of ram x64 can go up to 64gb ram

Henry Pelto · Dec 7, 2016

I have a Gigabyte F2A68HM-H (brand new just put it in today) the old mobo was an Asus A88XM-A. I have Windows 10 Pro 64 bit installed. I have a pretty good understanding of pcs but i have never encountered this issue.

ac13044 · Dec 7, 2016

Make sure it's the 64bit version of Win, also can go into MSCONFIG and check the BOOT tab > advanced and ensure the MAX Mem box is UNCHECKED (not checked and set to 4GB)

Henry Pelto · Dec 7, 2016

Max memory is disabled, and the OS is x64...

ac13044 · Dec 7, 2016

have you updated the bios to latest version also try jumper settings back to default it is on the mobo here is a guide on your mobo

http://images10.newegg.com/UploadFilesForNewegg/itemintelligence/GIGABYTE/mb_manual_ga_f2a68hm_h_e1453010786041.pdf

Henry Pelto · Dec 7, 2016

[strike]I HAVE FOUND A SOLUTION![/strike] ( THIS SOLUTION IS FALSE, LOOK BELOW! )
A very strange solution but i will tell what I did. First, i enabled XMP with 1 stick installed. Then i turned the PC off and installed the other stick. The PC wouldn't boot so i turned the pc off took the DIMM 2 out and turned the pc on then returned the Bios to default settings. I then turned the pc off and added the new stick. I booted and bang! 8192mb of memory!

ac13044 · Dec 7, 2016

glad you found a solution to this issue strange one but solved it

Henry Pelto · Dec 8, 2016

UPDATE! The initial fix i posted was incorrect, during my testing i had the cpu cooler ( an aftermarket Cooler Master Hyper T4 ) set at in a verticle position unlatched from the mobo. When i reinstalled it the RAM went back to 4gb. I then realized that the cooler's copper heat pipe was practically pushing the RAM stick that was closest to it almost to an angle that it touches the other stick, i then re-tested with the cpu cooler vertically set and that fixed the issue. Now, i have taken that copper heat pipe and shaped it with a hammer to an angle in which the RAM does not come into contact with it at all, and now the issue has been solved! Thanks for your continued support and quick responses!

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I have 2x4gb sticks of ran but only 1 of the sticks will read!

Henry Pelto

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Henry Pelto

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Henry Pelto

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Henry Pelto

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