HDD Not detected by BIOS but visible during Windows 7 setup

Toggle sidebar Toggle sidebar
Dramamine

Dramamine

Distinguished
Aug 25, 2009
51
0
18,630
Just finished a new build but ran into an issue while trying to install Windows 7 64bit.

The BIOS is not able to detect the hard installed but the Windows setup is and lists its full capacity at that.
It's only that any time I attempt to format/create a new partition on the hard drive I get an error reading "We Cannot Create a New Partition Error 0x8007045d"
I googled the code and followed some steps regarding cleaning with diskpart but this was to no avail. Using diskpart I received something stating "I/O error"

I then decided to try swapping SATA ports and SATA cables for both my HDD and the disk tray and the problem persists.
I figured maybe the BIOS needs updating but the firmware is the most recent version. I also attempted to load drivers for the SATA ports from the mobo driver CD but nothing was detected or worked.

The motherboard is an AMD MSI Gaming 970 and the HDD a Seagate ST1000DM003

http://www.newegg.com/Product/Product.aspx?Item=N82E16813130790
http://www.newegg.com/Product/Product.aspx?Item=N82E16822148840

Any ideas or is it somehow defective?
 
Solution
SuperSoph_WD
Hey there, @Dramamine!

Great job with the troubleshooting so far! However, the issue with your HDD sounds pretty concerning. I'd advise you to check how this drive will get detected by another working PC around you. Plug it there as a secondary drive and see what the HDD manufacturer's brand-specific diagnostic tool will say about the SMART and health state of the drive. Make sure you run both the Short and the Long tests. If the HDD fails any of them and the I/O error persists, you should definitely check its warranty status and consider RMA-ing it to get a replacement form the reseller's/manufacturer's official customer support.

Hope this helps you. Keep me posted if you have more questions or concerns.
SuperSoph_WD
Sort by date Sort by votes
SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hey there, @Dramamine!

Great job with the troubleshooting so far! However, the issue with your HDD sounds pretty concerning. I'd advise you to check how this drive will get detected by another working PC around you. Plug it there as a secondary drive and see what the HDD manufacturer's brand-specific diagnostic tool will say about the SMART and health state of the drive. Make sure you run both the Short and the Long tests. If the HDD fails any of them and the I/O error persists, you should definitely check its warranty status and consider RMA-ing it to get a replacement form the reseller's/manufacturer's official customer support.

Hope this helps you. Keep me posted if you have more questions or concerns.
SuperSoph_WD
 
Upvote 0 Downvote
Solution
Dramamine

Dramamine

Distinguished
Aug 25, 2009
51
0
18,630


I appreciate your response. Unfortunately I was building this PC at a relative's as their first(and only available PC) so I was not able to test the hard drive on a separate PC but I have decided it's more than likely worth an RMA after some more research and thought. Thank you!

I guess I should've stuck with my gut and bought Western Digital instead, hmm? ;)
 
Upvote 1 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom