I have an Asus R500v notebook with a Windows 10 Home OS that has a wireless Internet connection to a router and has been functioning perfectly for the last few years.Two days ago it started to drop the IPv4 connection. The following is a description of the bizarre behavior.
I changed the adapter DNS settings from connect automatically to Google's DNS server settings. I use the Google DNS servers with my desktop and they work flawlessly. The notebook connected immediately without a restart. I shut down the notebook and after it was up and running again there was no Internet connection. I then deleted the Google DNS server settings and selected once again the DNS "connect automatically" option and voila, the Internet connection was restored. I have repeated this procedure about 5 times over the last two days and it is always the same.
- We have another notebook and it has a wireless connection to the same router as well so we know that it is not something to do with the router.
- No changes have been made to the computer, either hardware or software for the last few months.
- All scans with Malwarebytes and other software shows no viruses, PUPs or other malware.
- We have not moved the laptop. It is the same position in our office for the last two years.
- All adapter drivers are up to date and there are no issues showing in the device manager.
- After it reconnects it doesn't drop the connection until it is restarted.
- The Power Saving Mode is turned off on the wireless adapter.
- The notebook is always plugged into the AC.
Any ideas?
I changed the adapter DNS settings from connect automatically to Google's DNS server settings. I use the Google DNS servers with my desktop and they work flawlessly. The notebook connected immediately without a restart. I shut down the notebook and after it was up and running again there was no Internet connection. I then deleted the Google DNS server settings and selected once again the DNS "connect automatically" option and voila, the Internet connection was restored. I have repeated this procedure about 5 times over the last two days and it is always the same.
- We have another notebook and it has a wireless connection to the same router as well so we know that it is not something to do with the router.
- No changes have been made to the computer, either hardware or software for the last few months.
- All scans with Malwarebytes and other software shows no viruses, PUPs or other malware.
- We have not moved the laptop. It is the same position in our office for the last two years.
- All adapter drivers are up to date and there are no issues showing in the device manager.
- After it reconnects it doesn't drop the connection until it is restarted.
- The Power Saving Mode is turned off on the wireless adapter.
- The notebook is always plugged into the AC.
Any ideas?
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