Gpu crashes in game

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voidwr

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Dec 10, 2016
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So I bought a new gpu AMD radeon Rx460. I switched from Nvidia graphics card and deleted all files of nvidia plus the registry ones before i installed amd's drivers. But i have an issue. Now when i'm like a minute in a game it crashes shows a black screen and closes the game with the temperature around 39 or 45 C. If I'm idle in the menu screen it crashes around 3 minutes temperature is around 39 stable. If I move fast in game i.e. scope in and out fast enough it takes around 30-40 seconds to crash and the temperature is like 48 or so. Though I run some stress tests and I left it for an hour to run maybe more, it's temp was 64 C stable from the 20 minute mark and didn't shut off a thing. Another problem is ie dishonored maxed out doesn't crash though sniper elite 3 full low crashes in a minute...Can you help me?


  • ■ CPU
    Intel Core i3 3240 @ 3.40GHz 33 °C
    Ivy Bridge 22nm Technology
    ■ RAM
    6,00GB Dual-Channel DDR3 (11-11-11-28)
    ■ Motherboard
    ASUSTeK COMPUTER INC. K5130 (LGA1155) 28 °C
    ■ Graphics
    M2262D (1920x1080@60Hz)
    2048MB ATI Radeon RX 460 Graphics (ASUStek Computer Inc) 23 °C
    Graphics Chipset - Radeon(TM) RX 460 Graphics
    Memory Size - 2048 MB
    Memory Type - GDDR5
    Core Clock - 1224 MHz
    ■ Storage
    931GB TOSHIBA DT01ACA100 (SATA) 35 °C
    ■ Optical Drives
    ASUS DVD RAM GHB1N
    ■ Audio
    Realtek High Definition Audio



 
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Xibyth

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Mar 22, 2014
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First things first, run dxdiag to determine if your directx installation is corrupt, try running the games as administrator to see if permissions are the issue, and check your cpu temps, try reinstalling the drivers again, test the card in another system and see if you get similar results, and last but not least remove and replace the 460 (while the system if off and unplugged of course.

It seems a little fishy if the directx if not the issue, with power draw make sure the power cables are fully seated and check to insure the power draw is fairly consistent under load.
 
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voidwr

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Dec 10, 2016
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Okay. I already did the drivers twice, games are running in admin by default, cpu changed the paste yesterday and no problems with that. What do you mean about remove and replace? I just got the gpu 2 days ago... and the gpu needs only motherboard power so no loose cables . What log entries you need from dxdiag?
And I have a 450 watt psu forgot to mention above...

 
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Xibyth

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Physically remove and replace the card from the system. 450 watts is more than sufficient for this system. Regardless of whether you replaced the thermal paste its age does not necessarily mean your temps are within safe ranges, so that information would be useful. If you post the whole log from dxdiag I can determine better which component or software configuration may be causing the issue. You might also check Event Viewer for any critical errors.
 
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voidwr

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I checked the event viewer that's the log:

Level Date and Time Source Event ID Task Category
Warning 10/12/2016 7:02:29 pm Win32k 263 None "The description for Event ID 263 from source Win32k cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:


The specified resource type cannot be found in the image file
"
Warning 10/12/2016 7:02:29 pm Win32k 263 None "The description for Event ID 263 from source Win32k cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:


The specified resource type cannot be found in the image file
"
Warning 10/12/2016 7:02:30 pm Display 4101 None Display driver amdkmdap stopped responding and has successfully recovered.
Warning 10/12/2016 7:02:28 pm Display 4101 None Display driver amdkmdap stopped responding and has successfully recovered.

Dxdiag doesn't seem to respond at the moment so i can't give the full log out of it, I did remove my gpu and replaced it, cpu is running around 30 C idle and 35 to 40 C when in game but cpu wasn't any issue before my new gpu what i mean is that my cpu has the same temps as with my old gpu mounted.

 
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Xibyth

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Thats all very valuable information. Basically what the Event Viewer error is reporting is the display driver is corrupt (not likely as you have reinstalled several times) or a failure to communicate with the card. The card may be bad, return or RMA it for a replacement.
 
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voidwr

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Dec 10, 2016
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I see... I'll try to contact with my retail shop.. Thanks for your answer I'll update when everything I get my new card ^^
 
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rcald2000

rcald2000

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+voidwr Before you submit a RMA request, please uninstall the display drivers one more time with the utiliity DDU (Display Drivers Uninstaller): http://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=706
<click blue colored link> "Official download here"

The software will give you the option to reboot your system into safe mode; please selection that option.

Download the latest drivers and report back if the issue is better, worse or the same. I should also mention that there was one other user who mentioned that they are experiencing stability issues with the 16.12.1 drivers. If my procedure doesn't resolve the issue then download the previous driver version: http://support.amd.com/en-us/download/desktop/previous?os=Windows%2010%20-%2064
 
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voidwr

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I did it and I even rolled back to previous versions..Nothing seems to work, RMA seems like the only option here :/

 
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