Hi, hope you can help.
Home built PC has functioned perfectly for a year, but within the last two days started crashing immediately to a black screen when placed under load, often with the audio continuing. This requires a hard reset. This started occurring following a driver update, but I've rolled those back and the issue persists. A fresh Windows install also hasn't solved the issue. The CPU/GPU temps remain normal throughout.
I did however notice the motherboard reporting it had detected a power surge; and within the BIOS it reports the 12v output as always below 11.5v; occasionally switching between 10.3v-10.8v as I watch. Am I correct in assuming this requires an RMA of the PSU? It's a year old EVGA 650 G2, so it was one of the components I'd been led to believe would last the longest.
Thanks for any advice. System details below:
CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor
CPU Cooler: be quiet! PURE ROCK 51.7 CFM Sleeve Bearing CPU Cooler
Motherboard: Asus Z170-A ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-2666 Memory
Storage: Samsung 850 EVO-Series 500GB 2.5" Solid State Drive
Storage: Western Digital Blue 4TB 3.5" 5400RPM Internal Hard Drive
Video Card: MSI GeForce GTX 970 4GB Twin Frozr V Video Card
Case: Fractal Design Define R5 (Black) ATX Mid Tower Case
Power Supply: EVGA SuperNOVA G2 650W 80+ Gold Certified Fully-Modular ATX Power Supply
Operating System: Microsoft Windows 10 Home OEM 64-bit
Wireless Network Adapter: Asus PCE-AC56 PCI-Express x1 802.11a/b/g/n/ac Wi-Fi Adapter
Home built PC has functioned perfectly for a year, but within the last two days started crashing immediately to a black screen when placed under load, often with the audio continuing. This requires a hard reset. This started occurring following a driver update, but I've rolled those back and the issue persists. A fresh Windows install also hasn't solved the issue. The CPU/GPU temps remain normal throughout.
I did however notice the motherboard reporting it had detected a power surge; and within the BIOS it reports the 12v output as always below 11.5v; occasionally switching between 10.3v-10.8v as I watch. Am I correct in assuming this requires an RMA of the PSU? It's a year old EVGA 650 G2, so it was one of the components I'd been led to believe would last the longest.
Thanks for any advice. System details below:
CPU: Intel Core i7-6700K 4.0GHz Quad-Core Processor
CPU Cooler: be quiet! PURE ROCK 51.7 CFM Sleeve Bearing CPU Cooler
Motherboard: Asus Z170-A ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-2666 Memory
Storage: Samsung 850 EVO-Series 500GB 2.5" Solid State Drive
Storage: Western Digital Blue 4TB 3.5" 5400RPM Internal Hard Drive
Video Card: MSI GeForce GTX 970 4GB Twin Frozr V Video Card
Case: Fractal Design Define R5 (Black) ATX Mid Tower Case
Power Supply: EVGA SuperNOVA G2 650W 80+ Gold Certified Fully-Modular ATX Power Supply
Operating System: Microsoft Windows 10 Home OEM 64-bit
Wireless Network Adapter: Asus PCE-AC56 PCI-Express x1 802.11a/b/g/n/ac Wi-Fi Adapter
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