USB 2.0 headers no longer working

thepianoman3

Commendable
Dec 11, 2016
1
0
1,510
Specs:

MB: ASRock Fatal1ty Z97 Killer
CPU: Intel i7 4790K
GPU: MSI Geforce GTX 960
RAM: 16gb Gskill DDR3 1866
SSD x 2
750W power supply
DVD optical drive
Card reader with USB 3.0.

USB 2.0 headers on my Mobo are no longer working (two total). I recently installed an Intel AC-7260 wireless card with bluetooth (requires header for bluetooth functionality), worked fine. Installed a card reader (required a header as well, in addition to the ports on the front- so I bought the NZXT IU01 USB expansion, worked like a charm). I noticed BT no longer working. USB Card Reader no longer working. Seems to have power, my portable HDD indicator light flashes briefly when plugged in. Summary:

- USB 2.0 headers not working.
- USB 2.0 ports on the rear work fine.
- USB 3.0 ports all work fine.
- Tried both devices on both headers, nothing.

I'm baffled as to what I should do next. I'm no computer genius, but I know my way around my computer. Numerous searches reveal nothing useful. I tried to retrace my steps, and the only thing I can think is I had to rearrange the power connections inside my case so everything would reach, but the USB 2.0 headers are powered by the main MB 24 pin power connector, or so I thought. Anything I am missing here?
 

gedwards913

Reputable
Dec 4, 2016
106
0
4,710
This is the point where you need to rule things out. If you have another computer at your disposal, try a few things to narrow it down:

Plug your cable into another MoBo header and see if that works for data. If it does, then your MoBo header/driver/software is the proble,
Plug another device/front panel USB into your header. If that works, then your other device or the cable/connector is the problem.

If its a MoBo issue, I suggest contacting the ASRock. Hope this steers your in the right direction.