Laptop HDD failing?

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amsga

amsga

Guest
Jun 17, 2008
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18,510
Hi All,

I recent have this issue with my laptop where the performance overall is very slow.
I tried checking SMART on the HDD and it seems to be perfectly fine.
However, if I were to benchmark the HDD using HD Tune, I get a maximum of about a 100 MBps and a minimum of under 1 MBps with the average being around 30 MBps.

Can anyone tell me if my laptop HDD is failing or is it some other issue?
 
Solution
D_Know_WD
I believe you need to sort this constant 100 % disk usage issue, which many users are facing with Win 10. Unfortunately, there are many causes and many possible fixes. There are multiple threads on that in the community. You can take a look at those.

As this is your OS drive, I believe that the graph could be greatly impacted by your OS. One thing you can do is to attach the drive as a secondary one to another computer (either internally or externally and re test).

As for the SMART data, it's good that there are no bad sectors.

Cheers,
D_Know_WD :)
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
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Hi there amsga,

I believe it would be nice to just back up your important data stored on the drive until you sort this out.

What is your OS? See if you get high disk usage under Resource Monitor.
Have you installed something recently?

Can you provide a screenshot of the SMART report? Just upload the screen to an image hosting website and post the link.

Let me know how this goes,
D_Know_WD :)

 
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amsga

amsga

Guest
Jun 17, 2008
23
0
18,510


Sorry all for the late reply.
The OS is WIndows 10.
I do see a high disk usage on the Resource and Task Manager at 100% utilization but the throughput is like 1+ MBps.
Nothing has been installed recently to the best of my knowledge.

HDTune_Benchmark_ST500LM012_HN-M500MB_zpsd5jftlbl.png


----------------------------------------------------------------------------
CrystalDiskInfo 7.0.4 Shizuku Edition (C) 2008-2016 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 14393] (x64)
Date : 2016/12/26 10:26:54

-- Controller Map ----------------------------------------------------------
+ Intel(R) 7 Series Chipset Family SATA AHCI Controller [ATA]
- ST500LM012 HN-M500MBB
- MATSHITA DVD-RAM UJ8C2 S
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) ST500LM012 HN-M500MBB : 500.1 GB [0/0/0, pd1] - st

----------------------------------------------------------------------------
(1) ST500LM012 HN-M500MBB
----------------------------------------------------------------------------
Model : ST500LM012 HN-M500MBB
Firmware : 2AR10001
Serial Number : **************
Disk Size : 500.1 GB (8.4/137.4/500.1/500.1)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 976773168
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/300 | SATA/300
Power On Hours : 1023 hours
Power On Count : 969 count
Temperature : 38 C (100 F)
Health Status : Good
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0080h [OFF]
AAM Level : FE00h [OFF]
Drive Letter : C: D:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _51 000000000003 Read Error Rate
02 252 252 __0 000000000000 Throughput Performance
03 _91 _91 _25 000000000B2E Spin-Up Time
04 100 100 __0 0000000003D4 Start/Stop Count
05 252 252 _10 000000000000 Reallocated Sectors Count
07 252 252 _51 000000000000 Seek Error Rate
08 252 252 _15 000000000000 Seek Time Performance
09 100 100 __0 0000000003FF Power-On Hours
0A 252 252 _51 000000000000 Spin Retry Count
0C 100 100 __0 0000000003C9 Power Cycle Count
BF 100 100 __0 00000000003A G-Sense Error Rate
C0 252 252 __0 000000000000 Power-off Retract Count
C2 _62 _51 __0 0032001A0026 Temperature
C3 100 100 __0 000000000000 Hardware ECC recovered
C4 252 252 __0 000000000000 Reallocation Event Count
C5 252 252 __0 000000000000 Current Pending Sector Count
C6 252 252 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 100 __0 00000000055B Write Error Rate
DF 100 100 __0 00000000000D Load/Unload Retry Count
E1 _99 _99 __0 000000002B10 Load/Unload Cycle Count
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
I believe you need to sort this constant 100 % disk usage issue, which many users are facing with Win 10. Unfortunately, there are many causes and many possible fixes. There are multiple threads on that in the community. You can take a look at those.

As this is your OS drive, I believe that the graph could be greatly impacted by your OS. One thing you can do is to attach the drive as a secondary one to another computer (either internally or externally and re test).

As for the SMART data, it's good that there are no bad sectors.

Cheers,
D_Know_WD :)
 
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