Hi guys,
I've joined the community in hopes that you might be of help with a problem that I am encountering on a newly bought laptop.
I've formatted it and installed Windows 10 as this specific Asus make and model only supports Windows 10 drivers.
The make and model of the laptop is a ASUS R510VX-DM151D.
Strangest thing is happening to me. From time to time my computer freezes either when I power it on and log into Windows or when I shut it down. Normally, I won't receive a BSOD, the image will just freeze, the processor will start to run at maximum power by the sounds of it and it will remain hung there unless I turn it off manually.
I replaced the HDD it had in it with a SSD ingston SSDNow V300, 240GB, 2.5", SATA III and added another 8 GB RAM Kingston 8GB SODIMM, DDR4, 2133MHz, CL15, 1.2V.
When I first installed the Windows image I installed the drivers from the CD I received but I still got random freezes. I went to the manufacturer's website and downloaded the latest drivers but that still happened.
I went ahead and formatted the drive and installed a fresh copy of Windows and let Windows get the updates automatically. This lead to fewer frozen screens, however I still receive them.
I've ran 8 memtests and everything seems to be fine, I've checked the HDD and everything seems to be in order. I've disabled the Sleep and Hibernate as I know sometimes this feature may cause issues. I even disabled the IMEI just in case.
I've downloaded the WhoCrashed app and get the following information:
Crash dumps are enabled on your computer.
On Sat 12/17/2016 4:09:56 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\121716-7671-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0)
Bugcheck code: 0x9F (0x3, 0xFFFF9E0CD5BC4060, 0xFFFFD70188FF58E0, 0xFFFF9E0CDF0CE550)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 12/17/2016 4:09:56 AM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFF9E0CD5BC4060, 0xFFFFD70188FF58E0, 0xFFFF9E0CDF0CE550)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Could you please help?
Thanks,
Dan
I've joined the community in hopes that you might be of help with a problem that I am encountering on a newly bought laptop.
I've formatted it and installed Windows 10 as this specific Asus make and model only supports Windows 10 drivers.
The make and model of the laptop is a ASUS R510VX-DM151D.
Strangest thing is happening to me. From time to time my computer freezes either when I power it on and log into Windows or when I shut it down. Normally, I won't receive a BSOD, the image will just freeze, the processor will start to run at maximum power by the sounds of it and it will remain hung there unless I turn it off manually.
I replaced the HDD it had in it with a SSD ingston SSDNow V300, 240GB, 2.5", SATA III and added another 8 GB RAM Kingston 8GB SODIMM, DDR4, 2133MHz, CL15, 1.2V.
When I first installed the Windows image I installed the drivers from the CD I received but I still got random freezes. I went to the manufacturer's website and downloaded the latest drivers but that still happened.
I went ahead and formatted the drive and installed a fresh copy of Windows and let Windows get the updates automatically. This lead to fewer frozen screens, however I still receive them.
I've ran 8 memtests and everything seems to be fine, I've checked the HDD and everything seems to be in order. I've disabled the Sleep and Hibernate as I know sometimes this feature may cause issues. I even disabled the IMEI just in case.
I've downloaded the WhoCrashed app and get the following information:
Crash dumps are enabled on your computer.
On Sat 12/17/2016 4:09:56 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\121716-7671-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0)
Bugcheck code: 0x9F (0x3, 0xFFFF9E0CD5BC4060, 0xFFFFD70188FF58E0, 0xFFFF9E0CDF0CE550)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 12/17/2016 4:09:56 AM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFF9E0CD5BC4060, 0xFFFFD70188FF58E0, 0xFFFF9E0CDF0CE550)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Could you please help?
Thanks,
Dan
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