After a bit, games make display go blank. Please help.

Pheonix0114

Honorable
Aug 14, 2012
5
0
10,510
I was playing a game and my display went black. I smelled a burning smell so unplugged it and opened the case. I was unable to see anything wrong so turned it on again with the case open. After the display went black I looked and didn't see anything (no smoke, etc) but it felt very warm near the graphics card, esp since the computer had only been on ~10 minutes. I assumed it was a video card issue and took this as an opportunity to upgrade, but I'm having the same problems with the new card.

System Specs:
500w PSU
8gb DDR3 Ram
i5-4440 CPU @ 3.1Hz
New graphics card: XFX Radeon rx480 8gb
Old card: Asus Nvidia GTX760.

The problem happens with any game, but seemingly nothing else. It is extremely easy to replicate so I don't mind doing/trying w/e. Also computer is seemingly responsive initially after the display cuts out (able to pause playing music) but after a few minutes went unresponsive, and then the music stopped a few minutes later.
 
Solution
Hey Pheonix. Let's try and figure this out.
It sounds like your video driver is crashing. With your new GPU, have you uninstalled old drivers and installed new ones? If not, that would be my first recommendation. Next, can you find your PSU model name? I would be a little worried that you may have a poorly functioning power supply causing this issue when your computer demands more power. If your video card requires two connectors I would try (if applicable) using connectors on separate rails. This shouldn't be necessary, but it's worth trying. Again, the model of your PSU would help determine it's quality and lifespan. Have you had any other issues with crashes, blue screens, etc.? Does your power supply get hot as well? I would...

breek

Honorable
Jan 4, 2013
68
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10,660
Hey Pheonix. Let's try and figure this out.
It sounds like your video driver is crashing. With your new GPU, have you uninstalled old drivers and installed new ones? If not, that would be my first recommendation. Next, can you find your PSU model name? I would be a little worried that you may have a poorly functioning power supply causing this issue when your computer demands more power. If your video card requires two connectors I would try (if applicable) using connectors on separate rails. This shouldn't be necessary, but it's worth trying. Again, the model of your PSU would help determine it's quality and lifespan. Have you had any other issues with crashes, blue screens, etc.? Does your power supply get hot as well? I would attempt any tests with your old GPU for the time being. While you have it out, clean out the fan(s) and heatsinks if possible.

AMD Drivers: http://support.amd.com/en-us/download
 
Solution