PC Freezes and can't boot when playing Tom Clancy's The Division and goes to auto repair

Selman22 · Dec 20, 2016

I'm experiencing a problem when I'm playing Tom Clancy's The Division, the game freezes, and after a couple of second sound goes off as well. Nothing is working at this point, including ALT+CTRL+DEL or anything. Then when I restart the computer it doesn't boot up, stucks at the first screen, after 2-3 tries it goes to automatic repair, it boots up and windows loads.
My specs are:

CPU: Intel i7 6700K @4.0 GHZ (stock speed)
GPU: GTX 980 TI
Motherboard: MSI Z170 GAMING M3
RAM: Kingston hyperX 2x8 gb 2666 mhz
Case: Cooler master haf 912
CPU cooler: COOL MASTER NEPTON 120XL Liquid cooler
OS: Windows 10 enterprise 64 bit - Build 1607

I'm guessing this is about CPU heating, after playing like an half an hour it heats up to 90-95 C but I'm not sure, what's causing it to crash like this and fail to boot? I have no issues with my drivers, there is no unknown device in the device manager. I have just formatted the pc yesterday.

And a last thing to mention when I activate game boost on MSI bios, I can use my pc working at 4.4 GHZ, 1.320 V and can play other games with no problem. But it crashes in this game. The weird thing is it's not an ordinary failure and system can't boot after it. What would be the solution?

KurtRyan · Dec 20, 2016

I too suspect heating as the culprit. Will your machine reboot after it cools down? Is your 120xl installed properly? The only time I've seen temperatures that high were when the cooler wasn't running, or the thermal paste was missing/improperly applied. On my machine, I have to set the CPU fan header to "manual full speed" to have it run correctly.

Shaun o · Dec 20, 2016

Yep Cpu getting too hot and producing errors.

I would lower the clock speed.

Check what speed the fan, and the water pump of the cooling loop should be running at in Rpm.
It could be the case of where, or what fan header the loops water cooling pump is connected to on the motherboard.
And a low rpm pump speed currently running Selman.

The cpu should not be reaching 90c to 95c with a water cooling loop fitted ti the 6700k cpu you have in your system.

You may want to check if the cpu water cooling block on the cpu has a good contact from the base of the cooling clock to the IHS of the Intel cpu.

Often it can be down to the way and the order you have tightened down the four points of the cpu water block cooler.

You should always when fitting and tension the water block.

By starting at the top left corner if using thumb screws or screws.
Buy tightening a few turns.

Then move on to the bottom right screw doing the same.
Then the top Right.

And the the bottom left screw.

Repeat in a clock wise manner till all four of the screws are tight.

Done right you should see the Idle temps and load temps of the CPU drop Sieman22.

So give it a try, back all four retention screws off of the cpu water block.
With the system turned off.
And follow the tightening procedure order as described.

I bet you will see the Cpu drop in temps of C or F once done.
Trust me.

Selman22 · Dec 20, 2016

Shaun o :

Yep Cpu getting too hot and producing errors.

I would lower the clock speed.

Check what speed the fan, and the water pump of the cooling loop should be running at in Rpm.
It could be the case of where, or what fan header the loops water cooling pump is connected to on the motherboard.
And a low rpm pump speed currently running Selman.

The cpu should not be reaching 90c to 95c with a water cooling loop fitted ti the 6700k cpu you have in your system.

You may want to check if the cpu water cooling block on the cpu has a good contact from the base of the cooling clock to the IHS of the Intel cpu.

Often it can be down to the way and the order you have tightened down the four points of the cpu water block cooler.

You should always when fitting and tension the water block.

By starting at the top left corner if using thumb screws or screws.
Buy tightening a few turns.

Then move on to the bottom right screw doing the same.
Then the top Right.

And the the bottom left screw.

Repeat in a clock wise manner till all four of the screws are tight.

Done right you should see the Idle temps and load temps of the CPU drop Sieman22.

So give it a try, back all four retention screws off of the cpu water block.
With the system turned off.
And follow the tightening procedure order as described.

I bet you will see the Cpu drop in temps of C or F once done.
Trust me.

if this is the case shouldn't it be failin on the stress test? the clock speed is the stock speed so it should be working stable at this speed.

Selman22 · Dec 22, 2016

The problem was about my GPU, it was boosting up to 1380 GHZ maybe even more and caused the freezes, I downclocked boost clock and know I don't have any freeze but I had crashes when my CPU was overclocked to 4.4 GHZ, I downclocked it to stock speed and it works fine for now.

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