My family recently switched to AT&T's GigaPower which has increased our Download/Upload Speed but why does it feel like it is actually worse than our previous internet (xfinity, I believe). Whenever I try to load videos on YouTube for example, it pauses every 3 or so seconds trying to load at 360p (it's even worse at 720 or higher). This was not a problem before, I could load 1080p videos without it pausing or lagging but now it is practically impossible. Is there any reasoning as to why this is happening and a way to fix this problem? Side Note: Which website should I trust more with speed test results; I'm getting various numbers between 60-960 download speed and 10-90 upload speed.
I Have Fast Download/Upload Speed but Video Playback is Extremely Slow
- Thread starter Joel_97
- Start date
Solution
- Oct 11, 2014
- 35,067
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- 146,290
The "rule of thumb" so to speak is that a network is only going to be as fast as the slowest component.
If the video playback is slow or laggy and if that started at the time of the switch then the problem could be some network misconfiguration via an installation error or oversight. Or some newly installed device or cable is not able to hold up to its stated specfications or performance expectations.
Shut off/stop/ or otherwise remove as many end user devices as possible. Run your tests and then start adding back devices one by one. See if you can identify some threshold where performance fails. Either the number of devices or some particular device for example. May take several run throughs to find a pattern.
There are many variables involved with the speed test process. Many devices are tested under ideal lab circumstances. And the packets can be routed in any number of ways during a speed test. Various packets can take different routes and be re-assembled in order at the end destination.
I usually use Google's website for speed testing. Or YouTube.... Rarely allow the ISP's "choice" as objective. To easy for them to favor such traffic.
A good starting point is to call AT&T and get on record with your concerns/complaints. May take a few phone calls. Have them check the connections when performance is slow.
In the meantime try to find some pattern or bottleneck on your end.
The objective is to find some reproduceable configuration that causes the slow(er) video playback. Doing so will narrow down the list of possible culprits.
If the video playback is slow or laggy and if that started at the time of the switch then the problem could be some network misconfiguration via an installation error or oversight. Or some newly installed device or cable is not able to hold up to its stated specfications or performance expectations.
Shut off/stop/ or otherwise remove as many end user devices as possible. Run your tests and then start adding back devices one by one. See if you can identify some threshold where performance fails. Either the number of devices or some particular device for example. May take several run throughs to find a pattern.
There are many variables involved with the speed test process. Many devices are tested under ideal lab circumstances. And the packets can be routed in any number of ways during a speed test. Various packets can take different routes and be re-assembled in order at the end destination.
I usually use Google's website for speed testing. Or YouTube.... Rarely allow the ISP's "choice" as objective. To easy for them to favor such traffic.
A good starting point is to call AT&T and get on record with your concerns/complaints. May take a few phone calls. Have them check the connections when performance is slow.
In the meantime try to find some pattern or bottleneck on your end.
The objective is to find some reproduceable configuration that causes the slow(er) video playback. Doing so will narrow down the list of possible culprits.
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