Arris Router/Modem Gateway Problem

randyb79

Commendable
May 20, 2016
44
0
1,540
Hi there,
I just got this brand new gateway from Bright house. I had just ordered a phone service from them. So, they came and installed a new Arris Gateway system. They told me, if I wanted, I could use this as a router too. So I said why not and I would do it myself. I connected my computer via Ethernet to the gateway and I read at the bottom of the gateway, it said go to 192.168.0.1 to access online tool. I went to that address on Firefox and it said connect reach this site. So, I went on CMD and used ipconfig. The address for the Default gateway showed a different IP address. I also noticed that the Gateway was assigning me a public IP address. And now it is not broadcasting any Wifi Profile and I have no access to the online tool to set it up. But if I plug in my computer via ethernet, it works fine. I really appreciate if anyone can help!

Thanks,
Randy
 

randyb79

Commendable
May 20, 2016
44
0
1,540



No but I was planning on calling them tomorrow. I will update as soon as possible.
 

I wager this is a re-purposed gateway from another account and ISP forgot, did not reset it to standard configuration, but no matter, the Gateway IP IS the static maintenance IP of that box. The Gateway IP also tells you what subnet is operating under. Never mind what label you read, IPCONFIG display is God.

Now the public IP... that can't happen, you are reading something wrong.