If I'm away from my computer for a while, I come back to a surprise screen. File explorer is up showing all my files on my Seagate Ultra slim external hard drive. I'm running Windows 10 & should be the latest update since I don't try to block updates. This is a 1 TB drive. I tried to get answer @ Seagate website but seem to get run around & they don't seem to even recognize my S/N even though I just received it 11 Oct. 2016 so not very old.