I/O device error (External HDD)
- Thread starter h_dansita
- Start date
Solution
Hi there h_dansita,
That is really unpleasant.
Sometimes, I/O errors (input/output) could be caused by a faulty connection. So, my suggestion would be to attach the drive with a different USB cable to another USB port. You can even attach it to another computer.
In case the issue persists, then I doubt you will be able to access the drive with software tools. Yet, it will not hurt to see if you will be able to access it with some data recovery software.
If this does not help, you have a couple of options:
- RMA the drive. You can contact the place you got it from or WD's Support on that: http://products.wdc.com/support/kb.ashx?id=CiZbyf
- Use the services of a data recovery company, if the data stored on the drive is really...
That is really unpleasant.
Sometimes, I/O errors (input/output) could be caused by a faulty connection. So, my suggestion would be to attach the drive with a different USB cable to another USB port. You can even attach it to another computer.
In case the issue persists, then I doubt you will be able to access the drive with software tools. Yet, it will not hurt to see if you will be able to access it with some data recovery software.
If this does not help, you have a couple of options:
- RMA the drive. You can contact the place you got it from or WD's Support on that: http://products.wdc.com/support/kb.ashx?id=CiZbyf
- Use the services of a data recovery company, if the data stored on the drive is really...
D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
- 3
- 35,960
Hi there h_dansita,
That is really unpleasant.
Sometimes, I/O errors (input/output) could be caused by a faulty connection. So, my suggestion would be to attach the drive with a different USB cable to another USB port. You can even attach it to another computer.
In case the issue persists, then I doubt you will be able to access the drive with software tools. Yet, it will not hurt to see if you will be able to access it with some data recovery software.
If this does not help, you have a couple of options:
- RMA the drive. You can contact the place you got it from or WD's Support on that: http://products.wdc.com/support/kb.ashx?id=CiZbyf
- Use the services of a data recovery company, if the data stored on the drive is really important. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=L8APaQ
Let me know in case you have some more questions,
D_Know_WD
That is really unpleasant.
Sometimes, I/O errors (input/output) could be caused by a faulty connection. So, my suggestion would be to attach the drive with a different USB cable to another USB port. You can even attach it to another computer.
In case the issue persists, then I doubt you will be able to access the drive with software tools. Yet, it will not hurt to see if you will be able to access it with some data recovery software.
If this does not help, you have a couple of options:
- RMA the drive. You can contact the place you got it from or WD's Support on that: http://products.wdc.com/support/kb.ashx?id=CiZbyf
- Use the services of a data recovery company, if the data stored on the drive is really important. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=L8APaQ
Let me know in case you have some more questions,
D_Know_WD
Shaun o
Illustrious
- Oct 7, 2007
- 6,113
- 1
- 41,960
Take my advice if the warranty on the external drive is still in effect.
Don`t bother messing around with the external drive, simply take it back to where you bought it from if a local shop.
Or return it via the Rma procedure of the online retailer it was purchased from H_dansita.
If newly bought.
The error means that what we call the bridge board that uses a usb interface or connection to a 2.5" or 3.5" sata drive based in the external box has failed completely.
All data is lost unless you are willing to open the external drive enclosure that will void the warrant of the drive.
Where you can remove the bridge board in most cases so you can connect the drive inside the enclosure to any system that has sata ports on it and sata power connectors.
It`s a common fault and Failure on external drives made by Seagate, and WD.
Poor quality components used.
It can be even worse if the drive uses a controler board it`s self with a usb data connection or connector soldered onto the hard drives controler board also.
Make no mistake a drive that produces an I/O error message tells you the drive controler board is or may be completely non working.
If the case no data recovery by yourself will retrieve
the data lost written to the drive in question H_danslta.
As a point.
Click on the link bellow to see a rough google listing of the amount of WD external drive that have been bought and failed withing two months of use due to the exact same problem.
https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=wd%20external%20drive%20faliures%20passport%20drives
Don`t bother messing around with the external drive, simply take it back to where you bought it from if a local shop.
Or return it via the Rma procedure of the online retailer it was purchased from H_dansita.
If newly bought.
The error means that what we call the bridge board that uses a usb interface or connection to a 2.5" or 3.5" sata drive based in the external box has failed completely.
All data is lost unless you are willing to open the external drive enclosure that will void the warrant of the drive.
Where you can remove the bridge board in most cases so you can connect the drive inside the enclosure to any system that has sata ports on it and sata power connectors.
It`s a common fault and Failure on external drives made by Seagate, and WD.
Poor quality components used.
It can be even worse if the drive uses a controler board it`s self with a usb data connection or connector soldered onto the hard drives controler board also.
Make no mistake a drive that produces an I/O error message tells you the drive controler board is or may be completely non working.
If the case no data recovery by yourself will retrieve
the data lost written to the drive in question H_danslta.
As a point.
Click on the link bellow to see a rough google listing of the amount of WD external drive that have been bought and failed withing two months of use due to the exact same problem.
https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=wd%20external%20drive%20faliures%20passport%20drives
TRENDING THREADS
-
-
Question Intel SSD 320 series fried diode (?) CR3, one contact, should I remove it?
- Started by kornsoud
- Replies: 7
-
-
-
-
Question Can I just upgrade my graphics card or should I be upgrading my processor as well for UE5?- Started by Tolstoy1990
- Replies: 4
-
Latest posts
-
-
Question How can I tell the difference between a game bug and a hardware bug/- Latest: ABigGoofyGamer181
-
-
-
Facebook
Twitter
Instagram