Computer will not turn on when graphics card is installed.

Nico_8 · Dec 22, 2016

First I would like to point out im quite new to the computer building shenanigans and so I dont exactly know much. So I recently bought a zotac Gtx 1050 ti mini and I used it to give my oem pc (acer aspire m3970) a much needed boost for gaming.
I was able to install the gpu no problem and it worked, for a while then about 3 weeks later my computer just shut off and it wouldnt turn on at all(no lights no fans, nada)

So then I thought, huh, what if i take out the gpu? And to my surprise everything works. Ive tried dozens of times to turn it on with the gpu but it will not work, it only turns on when I pull the gpu out.

Power supply is not the issue here as I just bought a new psu its the evga 500B Power Supply. Just in case it is relevant I was using a 300w psu before pc died and I bought the new psu because I believed it was the reason for the shutting down.

Computer specs:
Intel core i5-2320 3Ghz
10 gigs of ram (PC originally had 6 gigs of ram and I recently added 4)
Motherboard : Acer Aspire M3970
1.5 tb hdd
500B evga psu

I would appreciate any help.

elbert · Dec 22, 2016

You may need to update your bios before installing the card.

Nico_8 · Dec 22, 2016

How do I do that? And I do not believe that is the reason because as I said, It has been working the past 3 weeks until yesterday, when it just died.

clarkjd · Dec 22, 2016

I've heard that people have had issues with the B series of EVGA PSUs.

elbert · Dec 22, 2016

Nico_8 :

Find out what motherboard your using and post it hear. Ill look it for you.

littleleo · Dec 22, 2016

It sounds like the power supply is not pushing enough AMPs for your video card. Funny I didn't the 1050 needed that much. Try changing the power supply, I'm not impressed the the "B" models from EVGA try something else.

littleleo · Dec 22, 2016

elbert :

But he ran the card for 3 weeks w/o issue. I don't think the BIOS changed.

Nico_8 · Dec 22, 2016

Even IF the EVGA psu is bad, I ran the card for 3 weeks with a "NO-NAME OEM PSU" with just 300w, it had no problems until just yesterday.

elbert · Dec 22, 2016

An auto driver update conflicting with the bios is the only thing I can think. This or you got very unlucky with the new PSU.

Nico_8 · Dec 22, 2016

elbert :

I found it im pretty sure, it says intel h67 chipset.

mjslakeridge · Dec 22, 2016

To identify your specific motherboard, download CPU-Z and go to the "mainboard" tab. This will tell you the motherboard and BIOS version.

clarkjd · Dec 22, 2016

There are a lot of motherboards that use the H67 chipset. Do you have a make and model?

Nico_8 · Dec 22, 2016

elbert :

I don't think you understood what I meant to say. I ran the graphics card with the stock psu of my oem pc for 3 weeks no problem then yesterday it shut off and wasn't able to turn it on until I took out the gpu. Then today, thinking that i needed more power, I bought a new psu. Alas, the problem was not the psu, as I installed it and it works, but only when the GPU is not installed.

So PSU is not the reason. Also right after the pc shutdown, I opened the case and started sniffing it (to check if something got fried) smelled nothing wrong with it.

clarkjd · Dec 22, 2016

Nico_8 :

You have not ruled the PSU out.Just because you didn't smell anything doesn't mean that the PSU wasn't bad. That an underpowered PSU ran for three weeks before it died, possibly because the GPU needed more power. Then you got a new PSU that is known to have issues, and it didn't work either. It still could be the PSU. Or another possibility is that during the GPU install process, there was some physical damage to the PCI/E slot such that whenever a card is inserted into the slot, it causes a short, which would prevent the PSU from turning on whenever a card is present in the slot.

Nico_8 · Dec 22, 2016

mjslakeridge :

http://prntscr.com/dmum4m
I Don't really know which one I'm supposed to type but I linked a screenshot that I saved from cpu-z

Nico_8 · Dec 22, 2016

clarkjd :

But how likely is that though? The computer runs fine with both the PSU's (old and new) as long as the graphics card is not installed. As soon as i put the GPu in the PCIE slot, I can't turn on the PC at all. Absolutely no response when pressing the power button, no lights, no fans turning, no ?beeps?(when gpu is installed).

Nico_8 · Dec 22, 2016

clarkjd :

It says the manufacturer is Acer and the model is
Aspire M3970

clarkjd · Dec 22, 2016

Nico_8 :

That screenshot shows that you have a ACER motherboard, model Aspire M3970.

Edit: I'll get it right in a minute!

Nico_8 · Dec 22, 2016

I Just want to say thank you for those who have replied so far. I know I don't know much about computers but I really am eager to learn. You guys really are awesome and are all very nice.

littleleo · Dec 22, 2016

Nico_8 :

elbert :

I don't think you understood what I meant to say. I ran the graphics card with the stock psu of my oem pc for 3 weeks no problem then yesterday it shut off and wasn't able to turn it on until I took out the gpu. Then today, thinking that i needed more power, I bought a new psu. Alas, the problem was not the psu, as I installed it and it works, but only when the GPU is not installed.

So PSU is not the reason. Also right after the pc shutdown, I opened the case and started sniffing it (to check if something got fried) smelled nothing wrong with it.

Well it could be something in the VGA card failed. Try running it in another computer if it does the same thing RMA the VGA card ASAP.

clarkjd · Dec 22, 2016

Examine the slot on the motherboard that you are putting the graphics card in. look for anything that doesn't seem normal. Are all of the contacts in a regular pattern, with no skips or damage?

Nico_8 · Dec 22, 2016

clarkjd :

I checked thoroughly when my pc shutdown yesterday and I found no Obvious damage but I will definitely check again tomorrow.

clarkjd · Dec 22, 2016

Nico_8 :

If the PCI/E slot appears undamaged, take a look at the Graphics card contacts that go into the slot. Make sure that they aren't damaged and possibly shorting out.

Nico_8 · Dec 23, 2016

I returned the gpu and got a new one. I watched the store test the old one as I claimed it was defective, and it ruined their motherboard. It started sparking and smoking shortly thereafter. I am quite glad there was no damage to my motherboard and they gave me a new one. The new one works perfectly fine now.

mjslakeridge · Dec 23, 2016

I guess you were lucky that the defective GPU didn't ruin your motherboard like it did the computer store's. You would think the manufactures would test the GPUs before they ship them out from the factory?

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