DVD/RW & Blueray/RW Recognised but not Reading

Furiion52 · Dec 27, 2016

As said in the title both my disc drives are not functioning. Windows 7 recognises them both yet they do not read discs nor recognise that any are inside them.
I've tried reinstalling both of their drivers to no avail.
One is a Liteon Blueray the other is a Samsung DVD/RW.
Any help would be appreciated, both drivers stopped working at the same time and I have no idea what to do to get them working.
Cheers

jdog2pt0 · Dec 27, 2016

If Windows is recognizing them, it probably isn't a driver issue.
-Have you tried multiple disks in each drive?
-I would also take some compressed air and blow it inside to see if the lasers are covered in dust. (Best bet right here)
-Other possibility is to check for firmware updates for the drives on the manufacturers website.
-Check the cables for the drives.

Paul NZ · Dec 27, 2016

Did you install something like daemontools or any cd / dvd emulation program??

Because, programs like this will add their own driver to the upper/lowerfilter entries in the registry.

Result: byebye cd/dvd

Wolfshadw · Dec 27, 2016

What discs are you trying to read and what software are you using that worked before? Also, go ahead and check the cable connections to make sure they're still secure.

-Wolf sends

Furiion52 · Dec 27, 2016

jdog2pt0 :

Can confirm I've tried a few different discs, both DVD and CD.
Drivers are up to date, and cables are well plugged in.
I'm going to see about blowing some air in, but I don't have any compressed air handy atm.

Furiion52 · Dec 27, 2016

Wolfshadw :

Discs have been DVD's for game installation but since I discovered the issue I've tried DVD movies and audio CDs too to no avail. Software was just windows explorer. Cables are secure too.

Furiion52 · Dec 27, 2016

Paul NZ :

I do have Daemontools... But I swear it worked after installing it, to be completely honest I'm not 100% sure it did. I checked the location of this 'upper/lowerfilters' registry online and the same location on my PC has neither upper nor lower filters.

Paul NZ · Dec 27, 2016

Dbl click on the entry in device manager Go to the details tab. Look for class lower filter. Does it say iastorf?

And is there a class upper filter here? If there is what's that say?

I bet this prob has something to do with Daemontools tho.

So you went here in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Furiion52 · Dec 27, 2016

Paul NZ :

Went into device manager and the drop down menu has neither upper nor lower class filter :/
And yes that's the registry location I had a look at. I'll see if uninstalling Daemon tools fixes anything.

Furiion52 · Dec 27, 2016

Update:
I now have a 'LowerFilters' in my registry but in the following;
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}, however uninstalling DaemonTools has not made my drives act any differently, they still don't read.
Still nothing here: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Paul NZ · Dec 27, 2016

Ok. Whats the name of the file to the right of it??

Did you install Acronis Trueimage on this?

I think thats what MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} belongs to.

I know this can stop usb devices and ports from working. But it may also be the cause of this prob

As it says on the above site

The Acronis vsflt53.sys driver runs at boot and is associated with all disc drives on the PC!!!

Furiion52 · Dec 27, 2016

Paul NZ :

It says 'Storage Volumes'
I've never installed Acronis Trueimage on my PC unfortunately.

Paul NZ · Dec 27, 2016

Did you reboot after you uninstalled Daemontools?

Furiion52 · Dec 27, 2016

Paul NZ :

I did indeed

Paul NZ · Dec 27, 2016

Get the Find and fix problems with playing DVDs in Windows Media Player fixit. See if that fixes it

Then run it

I'm pretty sure there was a fixit for this prob on the MS site somewhere. It may have been for XP

Furiion52 · Dec 27, 2016

Paul NZ :

Just ran it and got the 'No problems were found'
I really have no idea what to do now

Paul NZ · Dec 27, 2016

Ok get this run it

Whats under cd/dvd??

Furiion52 · Dec 29, 2016

Paul NZ :

Sorry Paul, I haven't had time to over the past few days. Just tried that program. The below image is a screencap of what you asked for.

Paul NZ · Dec 29, 2016

Hmm that part doesnt tell us much

What if you right mouse on them and select open in regedit??

See if one of the device entries is different from the others (I cant do it here to see what it says, there's no bays on this. So cant install any dvd's)

I could check it out with teamviewer if you want. I' could check it out from here to see where the prob is

If you want me to check it out get teamviewer and send the id and password it gives you to me in a PM

Dont worry you'll see what I'm doing

Furiion52 · Dec 29, 2016

Alright I just checked out regedit, I've attached the files the 5 registries from earlier correspond to.
The top 3 are the blue-ray drive and the bottom two are the dvd drive. The only differences I could see were in the 'locationinformation' value. For the blue ray the top was Channel 4, and bottom two were Channel 5. The dvd was 4 for top and 5 for bottom.
I don't have team viewer but I'm happy to download it if you think it'll help.

UPDATE: Forgot to attach the screencaps ahah

Paul NZ · Dec 29, 2016

You can get teamviewer here it's free to use for personal use

If you get it run it select basic install or run only (this wont install it) then personal underneath

Once its running it'll show you an id and password. Give those to me in a PM

madmatt30 · Dec 29, 2016

If you right click these drive in my computer can you use the eject function to eject the tray ??

Furiion52 · Dec 29, 2016

Will do

Furiion52 · Dec 29, 2016

madmatt30 :

Yes I can

DVD/RW & Blueray/RW Recognised but not Reading

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