Been having major issues with Packet Loss and High Jitter..Fighting with ISP for months. HELP!

Michael_502

Commendable
Dec 29, 2016
2
0
1,510
Ok, I have been around the block with this quite a few times. ..I will try to make this as short as possible. Lag,rubber banding,highjitter,inconsistent upload speeds are the issues. Only on certain days, consistently worse around 5pm to 12 midnight EST time. Carried on when it stops. But occasionaly it will work fine for a couple days. And it also acts up in the morning and throughout the day with varying severity. Affects online games, specifically tons of issues playing overwatch, an online fast paced game by Blizzard. Streaming to twitch,YouTube etc. And occasionaly slow download/upload speeds as well. I troubleshooted before, bliz says it's ISP, ISP supervisors say that they fixed the issue after I finally got in touch with them and supplied logs,ping,pathping,trace and winmtr the first time. They said it was an issue with windstream of some sort. Anyway about a day and a half after they told me it was fixed my ping in overwatch was back to normal..45ms no jitter no packet loss great consistent upload speed for stream. Well,it lasted about 8,9 hours and jumped to 69ms but still usable infrequent packet loss that night and 2 days after...Now it's bad again . 69-130ms always climbing and lowering. Kinda like this 69,70,71,72,73,74,75,76,69,71,72,73,666...Etc. till it slowly cimbs up at the times it's been acting up badly. Recent tests i sent show no obvious issues on regular ping,pathping and trace. But winmtr sure does show the loss in overwatch if I monitor the game and plug in game server IP. ISP told me that they did not see an issue and they could/would not use winmtr they wanted those other logs....I need to prove it and show them the issue exactly. Any advice ? ...Here, I will give you some of these logs if it helps. Short specs summary,

Armstrong /Zoom cable internet is isp, I'm on cat6 cable,got a new one to make sure it wasn't that, an arris dg2470 modem/router combo for internet, issue across multiple PC's but for the sake of being thorough mine is windows 7 64 bit, i7 4790k CPU,gtx980 GPU, 8 gigs of ddr3 ram,SSD,no HDD Network adapter is fine. Here are some recent logs I have uploaded to pastebin..I will update with them in a minute.

More Info : they say router is golden on all channels no downstream drops when they have logged in, but I can't access it myself and,they say no port blocking... Supervisor offered to let me get a regular modem so I can get my own router and have access. I have an appt next Friday...But he was acting avoidant kinda. I worry he wants to dump the responsibility on me if I go that route.

LOGS

This Morning to Google
http://pastebin.com/uDEYT9nw

http://pastebin.com/7XRYVWuj

http://pastebin.com/z3s3qJrc

http://pastebin.com/dUzDyJSE

This Morning to US Central Server that Blizzard lists on support website for overwatch in case you can get ip from in game.

http://pastebin.com/y1Jj7H9N

http://pastebin.com/42ueqQVt

http://pastebin.com/ALnTga4x

http://pastebin.com/t2buAxWH

i see the packet loss on ping test but why is there no exact hop tracking...and the tracert. it showed much more info when i did the same test a few weeks ago lol





 

schwatzz

Distinguished
http://kb.netgear.com/19863/Ping-Test-to-determine-Optimal-MTU-Size-on-Router?cid=wmt_netgear_organic
https://support.zen.co.uk/kb/Knowledgebase/Changing-the-MTU-size-in-Windows-Vista-7-or-8

Find your optimal MTU and set it for the router and in your PC.

If that doesn't work, try changing your DNS to Google's https://developers.google.com/speed/public-dns/docs/using

Furthermore, it seems like you are playing at peak usage, so the network in your neighborhood could be congested when everyone is home from work and watching Netflix and downloading God knows what.
 
Something is very strange about your traces and pings. The same IP appears 2 times which should not happen. Something is very strange about how this ISP has things setup. Also that a bunch of the hops in the path timeout...they likely are being blocked and not really timing out.

Almost looks like the ISP has a firewall of some kind filtering traffic.

In any case the only ip that they will really care about is 24.112.128.1 This should be the ISP first router and it represent the connection between your house and the ISP. Your latency is a little higher than your see on many connection. Most people have under 10ms on this hop.

Still what you need to do is see if the latency increases are in this part of the network or farther in. The ones between you and the ISP tend to be the most fixable because it could be bad cabling or equipment.

Still when it is time of day dependent it is almost always a ISP that has oversold the network. The problem is caused by everyone getting home from work and getting on the internet. The ISP needs to increase capacity to fix this. Most ISP greatly increased their capacity and you do not see this problems much. If your ISP is the ZOOMINTERNET I see in the trace that is one I have not heard of. Smaller ISP many times do not have the money to increase their capacity....of course they just keep selling to more people when they should be taking that money to upgrade.

If it is not a simple issue with the connection to your house I would recommend you change ISP if that is even possible.
 

Michael_502

Commendable
Dec 29, 2016
2
0
1,510
Thanks for trying to help..i still deal with the packet loss but. I tried different isp's,DSL and data and different cables modems wireing etc
Yet still lagging while playing overwatch ,bliz fps game... Confused. What in my PC could cause this ? I disabled services and startup programs, port forwarded or just direct modem hookup and no firewall..I was frustrated lol. Still doing it