Modem keeps dropping Internet Connection

TehPoTayToh

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Aug 28, 2013
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So for the past 4-5 days my Modem has suddenly started randomly disconnecting and reconnecting itself from the Internet. I'm using a Telstra Technicolor TG797n v3 and one moment it will have all green lights (Internet, Wireless, Ethernet etc.) Then the Internet light will turn red and the only way to fix it is to wait for it to fix itself.

I've tried restarting the modem, resetting it, trying it without the landline connected, and replacing each cable and splitter between the wall socket and the modem, and still no luck.
 
Solution
Download then update it in the modem (log into first). And dont touch it till it finishes. Otherwise you'll brick it

If it's zipped unzip it first

And do it with an etheret cable not wireless

TehPoTayToh

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Aug 28, 2013
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18,630


Thanks for the repsonse. How exactly do I do a firmware update?

And yeah I also hear a lot about how faulty this modem is.