New radeon 16.12 drivers make my pc reboot (initially with atikmdag.sys errors)

Pabarino · Dec 30, 2016

Hi,

So the new radeon 16.12 drivers have come out and when installed they suppose a great difference in fps and smoothness in games in my PC. The problem is that about 10 minutes after turning the PC on with the new drivers it reboots.

At the beggining with 16.12.1 I got the blue screen with the atikmdag.sys error. Now when I install 16.12.2 there is no blue screen, only a reboot. Ive tried uninstalling completely with amdcleanup utility and then re-installing but the problem persists. The only thing I can do so that the PC wont restart in the first 5-10 minutes is installing the older 16.11.5 version which doesnt reboot the system, but means less fps and more stuttering.

Btw my graphics card is the sapphire rx 480 nitro+ and my cpu is the i5 6500. If you need to know any further components please say.

EDIT: Ignore what I said before, I still get the blue screen with atikmdag.error on 16.12.2

James Mason · Dec 30, 2016

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html

Pabarino · Dec 30, 2016

James Mason :

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html

Thanks for the quick answer! I have tried your method but a few moments later my pc rebooted in the middle of the witcher 3. So unfortunately it didnt work

.

toot12311 · Dec 30, 2016

sounds like it could be power supply issue

Pabarino · Dec 31, 2016

toot12311 :

I dont think so as sometimes I get a BSOD where it says that there was an atikmdag.sys error, which is driver related I think. :/

Pabarino · Dec 31, 2016

I just did a clean reset to my pc and installed all the new drivers and for now I am not getting any BSOD or reboots

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New radeon 16.12 drivers make my pc reboot (initially with atikmdag.sys errors)

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