WD Passport - Steam DISK WRITE ERROR

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Deleted member 1694414

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I just bought a new 4TB passport recently, mainly intending to use it to put some steam games, as well as some other files onto it to ease the internal storage on my PC. The issue now, is that when I try to install games onto steam, there is a "DISK WRITE ERROR".

Similarly, when transferring large games over using steam mover, it gives a "Severe Disk Error" problem. Just what on earth is going on? I re formatted it, scanned it using WD's software, scanned it using Windows software. Do I need to return this product?
 
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Deleted member 1694414

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Ok, maybe that is the best idea. It's just odd because I can store files on it just fine, but if I am doing any kind of large transfer it fails. It is very strange.

 
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D_Know_WD

D_Know_WD

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Jul 30, 2014
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Hi there Xopharios,

Sorry that you are facing some issues with your WD drive. :(

It may be a good idea to start with backing up the data stored on the drive.

Have you run both short and extended DLG tests? Running some third party tools on the drive would not hurt as well: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

What is the file format of the drive? You can check that out under Disk Management. If it is something different than NTFS, you can back up the data stored over there and reformat it to NTFS.

Do you have a spare USB cable lying around? In case you do, it would not really hurt to attach the drive with that one. You can try it on another computer as well. That way, you will rule out a possible power related cause.

If none of these work, then I believe you can just contact the place you got it from or WD's Support and eventually RMA the drive: https://support.wdc.com/contact.aspx

Let me know in case you have some more questions,
D_Know_WD :)
 
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Deleted member 1694414

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It seems the solution has been found. Unfortunately it isn't a solution I could call 'Satisfying' It seems my front panel USB 3.0 port is causing the problem. I have solved my issue by changing one of my other USB 2.0 ports. I will have to look into fixing my 3.0 port on a later date, but for now this solution will do just fine and so far no other problems have persisted.

Thank you for your replies guys!

 
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