Malware / Ransomware -- HP ProBook, Windows 7 Professional -- Help, please!
Last night I picked up a nasty computer virus. (No kidding, 9pm on New Year's Eve. Does that suck or what??) It is ransomware that poses as a Windows notification. It claims it is a Windows program running in the background, and that it has detected something taking my "bank account information, passwords, and credit card information". Which, of course, it isn't. It demands that I call an off-shore number immediately for assistance to make it go away. The only way I could stop the loud recording that accompanied it was to cold boot. After rebooting, it found that the ONLY thing impacted, apparently, was my Astrill VPN. Given that I live in China, this is a big deal. My browser appears to be fine, but my Astrill will not launch. I tried reinstalling the Astrill, but it did no good. I started researching, and found that this nasty bit of business has been making the rounds. I'm now researching my option for Malware Removal Programs, even if I have to pay for it. I can't work (seriously, can't do my job) without my computer (using my hubby's at the moment), and right now my HP ProBook (running Windows 7 professional) is a pretty and expensive paperweight. Any help will be greatly appreciated. --- OH! One more thing -- I have IOBit Uninstaller. I uninstalled Astrill and reinstalled. Nope. Nothing. Same issue. I also ran Windows Defender and Advanced System Care, and IOBit Malware Scan. Nothing. This is a nasty one for sure.
Hi!! Got an answer to this. I just got incredibly lucky. I have both AVG (free version) and Advanced System Care (free version) as my virus protection. Just on a flyer, I ran both simultaneously on as deep and long a scan as I could. I started it on my way out the door to go to work, since I knew it would take pretty much all day, and just let it do its thing. When I got home, it was healed. I haven't had another moment's problem. AVG indicated that it found & removed 9 threats, while the ASC said it found nothing. So, thanks AVG!!