Internet access is limited

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Pal196

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Oct 6, 2014
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10,530
So after my last router broke, my cousin decided give me his spare router(Netgear n300). I've connected the router to the modem and when I try to connect to the router, I get "limited access" and I can't access the internet. I've connect via wifi and ethernet cable to the router and the result is the same, I am able to use the internet when I connect directly to the modem.
If anyone could help me, I'd really appreciate it.
 
Solution
Isokolon
Do you use it as modem as well or just as router behind the modem?

If you use it as a modem contact your ISP to set it up.
If you use it as a router behind the modem, find out the IP address range your modem is set to and configure the router accordingly.
If your modem has the internal IP of 192.168.0.1 (which is quite typical) you have to assign the router an IP of 192.168.0.x (preferably outside the DHCP range or somewhere that high up that there won't be any conflicts). You can again contact your ISP to ask what has to be configured on the router for this to work (it varies from ISP and tech) they can tell you what you need to setup (just not how to do it as they probably don't know the exact interface of the router).

You can try...
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Isokolon

Isokolon

Judicious
Jul 24, 2016
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see if you get a valid IP address asigned by the router (for example by ipconfig command in command prompt)
this issue mostly happens when there's no correct IP configuration
if you don't get a valid IP you gotta do the settings manually, filling in ip-adress, gateway and DNS-servers in the network adapter properties
 
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Pal196

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Oct 6, 2014
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10,530


I got this when I opened the command prompt.

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . : vyvebroadband.net
Link-local IPv6 Address . . . . . : fe80::28a2:4c47:d22:5173%6
IPv4 Address. . . . . . . . . . . : 66.115.115.207
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 66.115.115.1

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.vyvebroadband.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : vyvebroadband.net

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : vyvebroadband.net
IPv6 Address. . . . . . . . . . . : 2002:4273:73cf::4273:73cf
Default Gateway . . . . . . . . . :
 
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Pal196

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Oct 6, 2014
28
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10,530


Nothing else is able to connect to the router.
 
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Isokolon

Isokolon

Judicious
Jul 24, 2016
6,369
112
34,390
Do you use it as modem as well or just as router behind the modem?

If you use it as a modem contact your ISP to set it up.
If you use it as a router behind the modem, find out the IP address range your modem is set to and configure the router accordingly.
If your modem has the internal IP of 192.168.0.1 (which is quite typical) you have to assign the router an IP of 192.168.0.x (preferably outside the DHCP range or somewhere that high up that there won't be any conflicts). You can again contact your ISP to ask what has to be configured on the router for this to work (it varies from ISP and tech) they can tell you what you need to setup (just not how to do it as they probably don't know the exact interface of the router).

You can try to reset the router first, might be that your friend had some weird unique config that doesn't go well with yours.

This.would be my guess.
 
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Solution
MPF-Dean

MPF-Dean

Honorable
Jan 2, 2017
205
5
10,915
myportablefinance.com.au
Hey Pal96,

I would recommend calling your ISP to check if your connection is PPPoE, PPPoA or something else (not having your connection set up in the router properly will cause a limited connection/ the same with mismatching information as you have borrowed it from someone else) (from what you have said it doesn't look like it would be PPPoE or PPPoA but it is always best to check with your ISP). If they say that it is, grab the credentials off them and any other info and just factory reset your Netgear router. If they say it is DHCP, get them to give you your gateway IP (the one they provide not the one your PC uses to connect to your router) and the IP address they assign you (it wont matter if you are on a NAT network or not, these IP addresses should work), set them as a static connection in your router and test that. Remember to set your PC to automatically obtain an IP address/DNS when testing. If you don't know how let me know or google it for a basic tutorial. :)

If these don't work that router may have some sort of issue as you can connect when cabled directly to modem.

- LE
 
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