PC Shutting off randomly and BSOD

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Picklesaur

Reputable
Jul 17, 2015
6
0
4,510
So a couple of days ago the pc gave a BSOD while gaming. I don't really understand what the dumps mean but i downloaded bluescreenviewer and showed that usbehci.sys was what cause the bsod.

Steps I took so far:

- DDU for nvidia drivers
- Memtest85+ and got 3 passes with no errors
- CrystalDiskInfo showed that ssd and hdd are good
- Checked temps and they also seem good
- Checked for virus with Microsoft Security Essentials and got no warnings

I am really stuck here and do not know what caused the problem. Event Viewer shows Event ID 41, which means pc reboots itself without any warnings.

Should I run memtest for longer just in case ?
Would be happy to upload dump files if anyone wants to look at them.

- Specs:
- Windows 7
- GIGABYTE GTX 970
- i5 4460
- NOX 750W PSU
- 8 GB RAM (1 stick only)
- Kingston v300 SSD
- 1TB HDD
- ASROCK b85 pro4 motherboard

This pc was bought pre built and still has the warranty, is it better off to just take it to the place it was bought from ?.

Also as of now, the pc isnt showing bsod anymore and just reboots by itself, sometimes not even making it past the asrock screen for 3/4 times in a row. I'm starting to think its the PSU or the Motherboard.
 
Solution
J
it is pretty hard to brick a desktop motherboard with a BIOS update. if the motherboard has been manufactured in the last 8 years or so.

the problem is that the BIOS has to match the USB driver version you have and the specs for the USB are changed over the years. boot into bios and check the version and date. if the bios newer than 2012 then you would only have to update the motherboard cpu chipset drivers to get the usb 2.x updates.
if your bios is dated after march 2013 then you could update the CPU chipset and any usb 3.0 drivers and they should work without updating your bios.

I do encourage you to try and update the BIOS and all of the motherboard drivers. You should be surprised how easy it has become. 1/7/2016 is the...
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johnbl

Polypheme
Nov 4, 2012
10,072
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67,090
event error 41 just means the system rebooted with out completing a proper shutdown. It will be logged on the next boot after a complete power loss, or after each bugcheck.

any bugcheck in usbehci.sys means you will want to update your BIOS and the motherboard USB drivers.
the CPU chipset drivers provide the USB 2.x support and there will be a separate driver for any USB 3.0 chip.
The BIOS has to be updated at the same time because they will be a matched set.
When you update the BIOS you also have to update the SATA drivers.
so, you want to go to the motherboard vendor website and get the BIOS update and all of the current driver updates and see if the problem is fixed.
if you still have a problem you would then attempt to update the USB driver for each usb device
 
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Picklesaur

Reputable
Jul 17, 2015
6
0
4,510
I'm scared to do a BIOS Update as i've heard that it should be a last resort as it can brick the motherboard if the pc shutsoff. Do you think it is better of to take the pc where it was bought from and have them do the bios updates etc as I still have the warranty ?
NOTE: PC already used to have BSOD, took it to the place i bought it from and the problem started happening again after about 3/4 weeks.
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
it is pretty hard to brick a desktop motherboard with a BIOS update. if the motherboard has been manufactured in the last 8 years or so.

the problem is that the BIOS has to match the USB driver version you have and the specs for the USB are changed over the years. boot into bios and check the version and date. if the bios newer than 2012 then you would only have to update the motherboard cpu chipset drivers to get the usb 2.x updates.
if your bios is dated after march 2013 then you could update the CPU chipset and any usb 3.0 drivers and they should work without updating your bios.

I do encourage you to try and update the BIOS and all of the motherboard drivers. You should be surprised how easy it has become. 1/7/2016 is the most current bios version for that board, this means they have been making fixes for bugs and spec updates.

most repair places do not know how to diagnose USB related bugcheck problems. But they do know how to do a BIOS update if you really want to pay for someone to do it. Note: it is pretty normal for there to be bugs in USB bios support.






 
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