I have the WD My Passport 1TB External Hard Drive. When I connect the hard disk My Computer displays it as Local Disk (G: ). The green progress bar in the address bar keeps on progressing extremely slowly and the hard disk doesn't load. It also makes the computer unresponsive. Disk Manager gets stuck at Connecting to Virtual Disk Service and doesn't load. Crystal Disk Info wouldn't load till I disconnect the hard disk.
The hard disk is detected in Device Manager and Devices and Printers. I tried uninstalling the drivers and reconnected the hard disk (on which the drivers re-installed) but that didn't solve the problem. Western Digital Drive Utilities doesn't detect the hard disk when its plugged in. When I connect the hard disk the LED indicator keeps on blinking at the pace it usually blinks when writing files to it, so maybe its trying to load? Now the only way to disconnect it without making the PC unresponsive is by unplugging the cable from the PC. I tried to plug it on another PC without internet access and the same thing happened.
There are at least 20GB of files I need to copy from it, if not more. I need a way to access the hard disk. Considering that plugging in the hard disk makes storage softwares unresponsive, I wonder whether I will be able to use a recovery software (I'll try and see if Recuva works). Could this possibly be a hardware issue? I don't have other compatible cables or enclosures lying around to test the hard disk with.
I would really appreciate a solution. Please let me know if there is anything I left out which might help you come up with a solution.
OS: Windows 10 Home Edition 64 Bit
Hard Disk link: http://support.wdc.com/product.aspx?ID=218&lang=en
Additional info that might be relevant:
The hard disk is a couple years old maybe, but I have taken good care of it. There has been no physical damage done to it. And I use it once a month or so. So I don't see how this issue could result from wear and tear.
This issue occurred today when I was deleting some files off it. It was functioning as usual and I was able to play videos off it. Then a few minutes later while still using it, I noticed that suddenly folders and the files started to take too long to load and open. So I tried to eject it, but it wouldn't eject as it usually would. I tried shutting down the PC but it wouldn't shut down. Finally I was able to remove the hard drive via Devices and Printers after which the PC shut down. I removed the drive while the PC was off and started the PC again. Thought this was worth mentioning.
The hard disk is detected in Device Manager and Devices and Printers. I tried uninstalling the drivers and reconnected the hard disk (on which the drivers re-installed) but that didn't solve the problem. Western Digital Drive Utilities doesn't detect the hard disk when its plugged in. When I connect the hard disk the LED indicator keeps on blinking at the pace it usually blinks when writing files to it, so maybe its trying to load? Now the only way to disconnect it without making the PC unresponsive is by unplugging the cable from the PC. I tried to plug it on another PC without internet access and the same thing happened.
There are at least 20GB of files I need to copy from it, if not more. I need a way to access the hard disk. Considering that plugging in the hard disk makes storage softwares unresponsive, I wonder whether I will be able to use a recovery software (I'll try and see if Recuva works). Could this possibly be a hardware issue? I don't have other compatible cables or enclosures lying around to test the hard disk with.
I would really appreciate a solution. Please let me know if there is anything I left out which might help you come up with a solution.
OS: Windows 10 Home Edition 64 Bit
Hard Disk link: http://support.wdc.com/product.aspx?ID=218&lang=en
Additional info that might be relevant:
The hard disk is a couple years old maybe, but I have taken good care of it. There has been no physical damage done to it. And I use it once a month or so. So I don't see how this issue could result from wear and tear.
This issue occurred today when I was deleting some files off it. It was functioning as usual and I was able to play videos off it. Then a few minutes later while still using it, I noticed that suddenly folders and the files started to take too long to load and open. So I tried to eject it, but it wouldn't eject as it usually would. I tried shutting down the PC but it wouldn't shut down. Finally I was able to remove the hard drive via Devices and Printers after which the PC shut down. I removed the drive while the PC was off and started the PC again. Thought this was worth mentioning.
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