System rebooting issue, trying to diagnose, possibly PSU ?

Le_Widget

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Jan 3, 2017
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Hi guys,

So I just built a new(old) PC,,,,

~~SPECS~~

CPU - i7 2600k

Cooler - Coolermaster Hyper 212X

MOBO - Gigabyte Z68XP-UD5 (Rev 1.0)

RAM - Corsair Vengeance 8GB kit (CMZ8GX3M2A1600C9B)(1.5v - ver.8.16)

RAM - Patriot Viper Xtreme 8GB kit (PXD38G1866ELK)(1.65v)
(note: currently patriot only installed, previously corsair only, see below for more details)

HDD #1: Kingston SHFS37A 120gb Hyper X Fury SSD

HDD #2: 1TB WD Caviar Black WD1001FALS

HDD #3: 2TB WD Caviar Green WD20EARX

GFX Card - SAPPHIRE RADEON 7970

gpu%20specs_zpsxq5islyv.jpg


PSU - ANTEC EDGE 650w

O/S - Windows 7 Ultimate 64bit (fully updated I think)

,,, and everything went fine with the build / install of software and drivers etc..

My brother and I played Company of Heroes (Steam) and the game loads fine, we've completed a couple of skirmishes ok, however, after 1-1.5 hrs of playing, the PC just reboot itself.
I checked BIOS and cpu wasn't overheated.
Video card didn't feel hot. Fans weren't going loud.. everything seemed fine. I brushed it off.

Using the PC throughout the day, so far haven't had any issues. Emails, google, youtube.. all seem to run out.

Played a little of PAYDAY 2 (steam game), so far, no issue.. maybe I didn;t play long enough.

Last night, played comp[any of heroes 2 again... game was running fine.. then bam, pc reboot.. so that's when I decided to look into it.. as my previous PC I upgraded from was having power issues similar to new one.

Did windows ram test, guessing it was ok as when I finished it reset (normal reset) back into windows.

Ran Prime95 1hr before stopping, said no errors.

Ran 3dMark11 benchmark, completed without issue.

Think at some point during testing, I thought it might have been the RAM, so I removed the corsair and installed the patriot.. doesn't seem to have made a difference.

but.. 2x issues I encountered (which brings me to TomsHardware),

Came across a post suggested the use of a program called OCCT that has a built in PSU tester.. Loaded it up, leaving settings on default and starting the PSU test.. after the 1minute countdown.. bam, PC rebooted... After loading back into windows.. tried again.. nope, PC rebooted.. I think I tried a 3rd time and happened again.. so skipped that test..

[video="https://www.youtube.com/watch?v=FqPjTECOFIU&feature=youtu.be"][/video]

[EDIT] Tried running OCCT again tonight, seems to start in non-full screen mode, but reboots shortly after.

Tried running Furmark.. loaded ok, let it run, GFX temp got up to around 80c.. no problem until I hit [ESC] to stop.. bam, PC reboot... odd.. I loaded back into windows and loaded furmark again, [ESC] after 10sec.. bam, PC reboot.

[EDIT] Ran Furmark again tonight, 1080p, no AA, full screen.. it ran for about 10min before rebooting itself. temp seemed to steady at 80-82c... one thing I noticed with it, it says "crossfire mode enabled" and picks up the GPU in the CPU (didn't know it had one built in). Not sure if its worth it, or if it'll work.. but running furmark, occt and/or Company of heroes with just the onboard GPU (no 7970 installed)... thoughts ?


The reason why I 'think' it's the PSU is I had it in my previous system.. though at first everything was fine then I started having power issues... replaced it with another PSU (test psu) and all ok. Swapped back to Antec Edge, all was good.. playing games.. then started power issues (monitor turning off, dont think PC reboot though). Only way to restart PC was turn off at back of PSU (power button hold didnt work).. swapped back to other test PSU.. was still getting the same issue.. though I 'think' i Un-installed 2 bits of software (garmin and some hp printer software).. then I think it started working.. not knowing whether it was hardware or software, I came across a sale post for the upgrade parts (wanted to get/play Battlefield 1.. other pc was several years old)

So as it stands, the only parts from other PC in the new one are the HDD's and PSU.

I'm really not sure what to try next. I didn't want to contact ANTEC for warranty as not sure if PSU is issue, being sort of random, didnt want to send to them and they say "all works" which will probably cost more money.

Any thoughts.. I'm stumped and would very much appreciate suggestions. Is there any software that can record system status / power usage etc.. and alert if there happens to be a spike/drop/error etc.. within the system (software or hardware) ?

Sorry for long post.. I wanted to include as much info as I could remember. :)

Regards,





 
If the PC reboots midway during an intensive workload it's got to be the PSU. Although your post seems well detailed, you forgot to include the make and model of your test PSU. Mind stating that? Have you also tried running your system breadboarded with only your boot drive and subjecting the system to Company of Heroes?

If you haven't already, could borrow you borrow a 650W PSU that is branded and reliable off a neighbor or friend?

Pertaining to the ram, are you using both? If so then drop one of the brands since mixing and matching your rams will only introduce more anomaly's and subsequent troubleshooting. You should also make sure your BIOS is up to date. Although the system is aged, how old is it? Age of each of the components next to them would help clarify the issue.
 
Hi Lutfij, thanks for the reply :)



I'm hoping it is the PSU, as I know it should be under warranty. The test PSU I used (for the previous system?) is an Antec TreuPower TRIO 650w. Should I maybe install that and try ?

I'll try running with only the primary drive.. though Company of Heroes (and other games), I installed on the WD cavier black (due to space limitation on ssd). I can run the other tests though (furmark, OCCT etc..). Besides the 2x mechanical hdd's, I think everything else is a requirement.. though I do believe I have onboard graphics.. I could try removing video card.. but I dont think the gpu in the cpu would put a high enough load on the PSU ??

My brother has a GTX1080 he said I could borrow.. but Im not sure if a 650w would power it properly ?




PC only has Patriot installed at the moment. Originally it had only the Corsair, but I swapped over to Patriot in case the RAM had issues. As for BIOS, Ill double check the version and see if there's an update :)



Couldn't tell you exactly, but overall would be a few years old.

I think the CPU was released in 2011. Motherboard (skt1155) would probably be around the same age.
7970 GPU was released in 2012
Patriot RAM - 2011/2012
Corsair I remember getting it maybe 2yrs ago.
SSD HDD - 6mnths > 1yr
HDD 2&3 are the oldest.. several years old.
PSU is maybe 2yrs and still available to buy I think.

Sorry I couldnt be more specific, though hope these figures help :)
 
[update] Swapped over PSU to the Antec Truepower Trio 650w and tried OCCT again.. seemed to behave itself this time. Ran the program for 1hr50min before cancelling. I don't quite understand some values of the program though.. it was giving me voltage readings below their value (see pic below)

IMAG0670_zps65464arf.jpg


Probably should have tested system 1st with other parts (psu especially) before making post.. only logical thing to do :/

Next I'll run some other programs to see if I can stress it out some more (i.e. furmark, gaming etc..)
 


Hey Tumeden, thanks for the reply :). The PSU should have been able to handle the power requirements, being 650w and from the Antec Edge series, it's suppose to be a good quality PSU. So far, its possibly the PSU has some sort of issue providing the power under heavy load.

With the Antec Trio installed still, I ran Furmark for a bit over an hour without issue. Temps average 80c +/- 1c

IMAG0671_zpsunfri6b6.jpg


The last test I can think of would be playing games with the TRIO psu.. though it doesn't always do it, and when it does, its usually a random time after a certain play time.

Can anyone think of any other tests I can run that might put a heavy load on the PSU (gpu or cpu) that might be different than furmark of OCCT ? Not sure if 'heavy load' is 'heavy load' regardless of what's pushing it or whether certain tests can stress different circuits? (ie 12v, 5v, 3v etc..)

[UPDATE #1] Ran Heaven benchmark overnight, had it set on highest setting with 8xAA, was still running when I got up.

[UPDATE #2] Played a long(ish) game of Company of Heroes. PC behaved itself.

Regards,