- Jan 5, 2017
- 2
- 0
- 1,510
Greetings,
I do have an external hard drive, bought in august 2013.
Model: WD My Passport 3.0, 1TB, 2.5"
4 days ago, I had in my mind to delete some data from it as it was ~95% full.
It suddenly stopped working, after connecting it via a usb port, read all folder structures in Windows Explorer of a Win7 OS but had no chance to apply any copy action on it.
Simptoms:
- I can see it in my computer, it does have a drive letter but no information underneath (like 50Gb of 978Gb Free)
- it is visible in device manager and it says "this drive it is working properly"
- after the bellow actions were taken on it, I've opened the plastic box to examine the sounds which are some repeating "ticking" sounds and after a while it stops "ticking" (it is not really a ticking sound, it is more... can't really describe it)
Actions taken:
- uninstalled the driver from device manager and re-installed it after reboot (before reboot I have removed the hdd from the usb port), no success
- can not be anymore removed safely, it just stops responding
- on a Linux Ubuntu machine could not be mounted succesfully
- on a Win10 laptop it showed up once, saw all the folders on it, opened succesfully a smaller folder but when tried to copy the files down to laptop, it just stopped responding
Actions not taken yet:
- did not tried it with a different usb cable (same model)
What can be the problem? Is the spindle stucked? Or it has bad head(s)?
What can be done?
After all actions taken above, on the next day I took it to a service. On their website it says the diagnosis is free and they have it ready in 24 hours. Now already passed more than 48 hours. Contacted them via phone and I got the answer that they don't have an answer.
I am starting to really worry about this and thinking the company service is at an amateur level or they are trying to delay as much as possible and then ask a huge price for the recovery action. I don't like it not getting even an estimation date or more communication like they are scanning it or examining physical part or whatever.
I would like to consider the community advices.
Thank you very much!
I do have an external hard drive, bought in august 2013.
Model: WD My Passport 3.0, 1TB, 2.5"
4 days ago, I had in my mind to delete some data from it as it was ~95% full.
It suddenly stopped working, after connecting it via a usb port, read all folder structures in Windows Explorer of a Win7 OS but had no chance to apply any copy action on it.
Simptoms:
- I can see it in my computer, it does have a drive letter but no information underneath (like 50Gb of 978Gb Free)
- it is visible in device manager and it says "this drive it is working properly"
- after the bellow actions were taken on it, I've opened the plastic box to examine the sounds which are some repeating "ticking" sounds and after a while it stops "ticking" (it is not really a ticking sound, it is more... can't really describe it)
Actions taken:
- uninstalled the driver from device manager and re-installed it after reboot (before reboot I have removed the hdd from the usb port), no success
- can not be anymore removed safely, it just stops responding
- on a Linux Ubuntu machine could not be mounted succesfully
- on a Win10 laptop it showed up once, saw all the folders on it, opened succesfully a smaller folder but when tried to copy the files down to laptop, it just stopped responding
Actions not taken yet:
- did not tried it with a different usb cable (same model)
What can be the problem? Is the spindle stucked? Or it has bad head(s)?
What can be done?
After all actions taken above, on the next day I took it to a service. On their website it says the diagnosis is free and they have it ready in 24 hours. Now already passed more than 48 hours. Contacted them via phone and I got the answer that they don't have an answer.
I am starting to really worry about this and thinking the company service is at an amateur level or they are trying to delay as much as possible and then ask a huge price for the recovery action. I don't like it not getting even an estimation date or more communication like they are scanning it or examining physical part or whatever.
I would like to consider the community advices.
Thank you very much!
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