Aweful Ping Spikes / Fluctuations While Gaming! Help Please :)

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PwnPiez

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[Very new to networking - please excuse anything incorrect and if you have an idea, please write it as if I was an idiot, thanks :) ]

So, i'm at my Dads house for a few days, and I am an avid gamer. I'm trying to play a game called ArcheAge. At home, the ping to the servers is perfect and consistent.. but here, it fluctuates tragically. I am connected to my router through ethernet cable, not wireless.

I ran a ping test to google using "ping -t google.com" in cmd, and it was exactly as I expected. Each time it pinged, I saw "9ms, 9ms, 9ms, 600ms, 700ms, 9ms..." and so on. I noticed exactly the same fluctuations when playing. My dad has unlimited bandwidth, and is provided by BT.

I am only here for a few days, so I am wondering if there was a quicker easy fix to this, as it makes gaming unplayable.

Any help would be great. thanks! :)
 
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Your pings show no issues at all. All this will do is prove there is no issue with the internet connection. You need to have one that shows the ping spikes you are complaining about.
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bill001g

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You do not have unlimited bandwidth you have a unlimited data cap. Bandwidth normally referees to a rate say 10mbits/sec. This is a contracted rate you get from your ISP.

What you need to find out is what rate up and down they pay for, If it is rather small you may be competing for bandwidth with other devices in the house.
 
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PwnPiez

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That is what I meant. apologies. The thing is, where I am at right now, so one is using the internet, or if they are, its for very small tasks, like emails. Even when nothing else on my computer is running, the ping to google fluctuates insanely.

Also, last night I did it again, and everyone else in my house was asleep. And the ping looked a little like this ".... 1000ms, 2000ms, 800ms, 700ms, 100ms, 1000ms.

I'm genuinely confused at the point, anything you could suggest doing?

 
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bill001g

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Pretty standard testing. Run continuous ping to the router to be sure the problem is outside your house. Then you run tracert to some location and run ping to the intermediate hops. The most common one is in hop 2 which represent the connection between the house and the ISP.

Still most problems are not high ping times it is packet loss. High ping times like you are seeing tends to be either a overloaded network either at your house or the ISP or a wireless connection. Since you are not using wireless it is strange to see this extremely high latency. This is a symptom of what is called bufferbloat but generally it only happens if you are downloading lots of stuff while you are playing games. It can happen inside a ISP network but there is little you can do if a ISP has a overloaded internal link
 
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PwnPiez

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Would you please be able to help me run a tracert as you call it?

And yes, nothing else is being downloaded while i'm gaming, no other devices are on in the household, i've turned off my phone and closed everything that could possible be using internet.

I may also call my ISP
 
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PwnPiez

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https://gyazo.com/3c53322675f7ec58dacc999bdd75d904 this is what it looks like when it gets bad
 
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PwnPiez

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What option do I select after using the TRACERT command?
 
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bill001g

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So now try to ping some of those ip you see in the trace. You want to first ping the ip in hop 1 which is your router. It is unfortunate that hop2 and hop3 do not respond but you can try the ip in hop 4.

All you need to do is show the ISP that you have no issues to ping your router in your house which means it can not be your pc or the router. This is mostly to get past the idiots that will claim it is your PC or some software. It makes them troubleshoot their network rather than your equipment.

Now if you have this problem when you ping your router IP then it is likely a issue with your pc.
 
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PwnPiez

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https://gyazo.com/ca6dec71417c159d675da35a34894323 - pinged my router, no issues, constant 1ms.



 
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bill001g

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Yes so now you ping hop4 31.55.187.176


What you really want to do is open multiple cmd windows and ping these addresses at the same time so you can show that you get errors to the final ip address and no errors to your router. You may or may not see errors at hop4. You can continue to other hops but the farther you get away from your house the harder it is for the ISP to fix....it may not even be in their network.

 
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PwnPiez

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I assume this is what you meant by hop4, big issues, didnt connect once.
https://gyazo.com/282eb90b6902166685e1cf19cbb53c3c
What does it mean?
 
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bill001g

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No it mean nothing. When it does not respond at all then it is configured to not reply....which really makes troubleshooting hard. If all traffic was actually getting lost then you would have no internet at all.

Your trace is a little different there is a extra ip and one less row of * * *. Again this means little because the ISP is up to no good.

All you can do is try hop5 195.99.127.222. Unfortunately what will likely happen is the ISP will claim that is not their ip so it is not their problem. Since they have rigged all their ip to not respond they can claim they have no problems and you can not prove them wrong.

Because you get inconsistent tracert results I suspect the ISP has something messed up in their network but only if you get a smart tech at the ISP will they agree.

Unfortunately it appears your problem is intermittent you should at random see those large numbers even in a tracert.
 
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PwnPiez

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I see, in others words, nothing I can do?
 
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bill001g

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Pretty much run 2 cmd windows. One to the end ip and one to the router at the same time. You can then show the ISP that the problem is not your equipment and there is something wrong with the network. At least you have a better starting point than the idiot telling your reboot your pc since you have proved it will do no good. All you can do is call the ISP and hope to get lucky. Some ISP have very skilled techs that understand ping and tracert so they will know what you are telling them. They have much better tools that they can use to detect issues but you have to get a tech that is willing to use them rather than tell you to reboot your pc.
 
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PwnPiez

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Alrighty - which hop do i ping to alongside my routers? sorry
 
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PwnPiez

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Nice, thank you so much for the help Bill. I'll phone my ISP soon and show then a screencap of the trace which is showing my equipment being fine, aswell as something else being the issue. Thanks!
 
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