Hello everyone.
Here's a quick summary:
My specs:
How the game normally is supposed to load:
Details of my crash:
What I've tried so far (I've tried a lot so far):
None of these changes made any impact on how the game failed to load
The one thing that actually worked (the only reason I haven't given up yet):
TL;DR: Game launches in safe mode but not in regular mode. I don't know a lot about computers/safe mode so I can't troubleshoot this issue. I've tried many many things to fix it with no results.
I greatly appreciate the help on this one!
Dirock
Here's a quick summary:
I run many other games on my computer. The only other games that I haven't been able to run at all because of similar crashing issues like this one are Dishonored 2 and Plants Vs. Zombies Garden Warfare 2. I have been trying to get Archeage to run on my pc. I have been in contact with the support team and they have attempted to help me troubleshoot but it's not helped a whole lot. I have tried many things so far. I started with them, then they sent me to Nvidia support, then nvidia sent me back to them. One thing actually got me some results (safe mode which is detailed below). Now they are asking me to try and do things like make sure my fans are working properly and it's going nowhere fast. Hopefully someone here can help me figure this out.
My specs:
The pc is more than enough to run this game on at least low settings.
AMD FX-8350
GTX 760
8GB ram
Windows 7
AMD FX-8350
GTX 760
8GB ram
Windows 7
How the game normally is supposed to load:
Archeage has it's own game client called "glyph". Upon opening glyph and logging into the the client, you can click "play" and it will launch a small splash art that doubles as a loading bar. The letters in this splash art light up as it loads. When all the letters light up the splash art goes away and then the entire screen goes black and then the company logo's appear and then you proceed to choose a server and character.
Details of my crash:
Opening the glyph client is no problem. Upon clicking play, the splash art appears and sits there for a small amount of time. None of the letters "load" or light up. Then the windows "Archeage has stopped working" error screen pops up.
These are the error details:
These are the error details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ArcheAge.exe
Application Version: 3.0.0.4
Application Timestamp: 5852750c
Fault Module Name: StackHash_5149
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 76d6b632
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 5149
Additional Information 2: 51493fd25c2238e6d99b9468fcd0f2aa
Additional Information 3: 6f15
Additional Information 4: 6f15758c7d958bee5c0d68c5d84ce8f7
Problem Event Name: APPCRASH
Application Name: ArcheAge.exe
Application Version: 3.0.0.4
Application Timestamp: 5852750c
Fault Module Name: StackHash_5149
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 76d6b632
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 5149
Additional Information 2: 51493fd25c2238e6d99b9468fcd0f2aa
Additional Information 3: 6f15
Additional Information 4: 6f15758c7d958bee5c0d68c5d84ce8f7
What I've tried so far (I've tried a lot so far):
-Reinstalling the game to my SSD and Hard drive
-Reinstalling the game through steam
-Reinstalling the game without steam
-Reinstalling the game in a "games" folder that was not in either Program Files or Program Files x 86
-Running everything in admin
-Making sure Direct X was updated
-Video Card Drivers are updated
-C++ files are updated
-Hiding unnecessary services through "msconfig"
-Increasing Memory
-They suggest changing a system.cfg file to direct x 9 instead but this in the games folder in "my documents" and this folder doesn't populate because the game can never reach character select
-Changing the archeage folder in my documents to "Archeageold". This is something support suggested to allow the game to create a new folder in case the old one was messed up
-Allowing archeage through my firewall and all together disabling my firewall
-Antivirus disabled
-I went through my ISP support and opened all the game's required ports on my router
-I did a complete and clean uninstall of my video card drivers in safe mode
-I re-installed my drivers using the custom clean installation
-Created an admin only account on my computer to try and open the game
The one thing that actually worked (the only reason I haven't given up yet):
The game's support team gave me one suggestion which was to try and boot the computer in safe mode and then attempt to launch the game.
So I boot the computer in safe mode, launch the glyph client and hit "Play." The splash art pops up and the letters actually light up and load. This is the first time I've ever seen this much progress. Once that all loads on the splash art, the splash art goes away and then the screen goes black. The first of the game's logo's starts to appear but it does so at roughly 1 fps and then stays on a black screen. It wasn't going to go any further than that so I shut the game down.
So I boot the computer in safe mode, launch the glyph client and hit "Play." The splash art pops up and the letters actually light up and load. This is the first time I've ever seen this much progress. Once that all loads on the splash art, the splash art goes away and then the screen goes black. The first of the game's logo's starts to appear but it does so at roughly 1 fps and then stays on a black screen. It wasn't going to go any further than that so I shut the game down.
TL;DR: Game launches in safe mode but not in regular mode. I don't know a lot about computers/safe mode so I can't troubleshoot this issue. I've tried many many things to fix it with no results.
I greatly appreciate the help on this one!
Dirock
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